Itsm Service Validation and Test Lead
3 days ago
Company Description**
Who are Experian?**
We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
**Our approach to flexible working**
We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.
**Accepting you, for you.**
We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.
Job Description**
This is a hybrid role with travel required into the Nottingham office once a month**
The Service Validation and Test Lead is a Process Owner within ITSM with responsibility to drive the standards across Experian.
**Key Responsibilities/Activities**
- Overall responsibility for the execution of the process
- Complete adherence to documented policy and process
- Handling process according the KPIs and metrics
- Ensure that KPIs are reported and their targets met
- Act as an escalation point to expedite resolution of process issues
- Govern resolution of process issues involving internal support groups, vendors, suppliers, customers and manage any roadblocks
- Provide regular feedback to the Process Owner
- Ownership of high priority process related actions
- Ensure that actions are identified to prevent repeat of similar issues
**Qualifications**:
- Experience of service validation and testing
- ITIL Operational experience in the process
- Competent in specific Service Management toolset usage including Knowledge Base
- Excellent knowledge of overall business management principles
- Well-developed personal organisation and time management
- ITIL V3 or V4 Foundational qualifications (Other ITIL V3 Lifecycle or Capability Qualification would be desirable)
- Relevant IT qualifications
- Experience of mentoring or leading junior testers.
- #LI-DS1
Additional Information
Why choose us?
Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered
At Experian we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where employees can split their working time between the office and their home, support our belief that this balance brings long-lasting benefits for our business as well as our people. So that you can love where you work please discuss what works for you with your recruiter during the hiring process.
Experian Careers - Creating a better tomorrow together
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