Senior Service Operations Advisor

1 month ago

Manchester, United Kingdom KP UK Full time

**Senior Service Operations Advisor (Apprenticeships)
**Reference number**: JR235883

**Location**: Hybrid working - home and our office at Manchester - Universal Square, U.K

**Working pattern**:Full-Time

**Contract Type**: Permanent

**Number of roles**:1

**Salary**: £28,897 - £36,664 per annum

We are looking for a Senior Service Operations Advisor (Apprenticeships) to join our team.

By providing a smooth learner experience throughout their Apprenticeship, from the start of their Apprenticeship, scheduling their functional skills exams to scheduling of End Point Assessment activities for achievement of their Apprenticeship. Ensuring all data is complete and correct, and processed in a timely way.

This is an excellent opportunity for a Lead or Senior Administrator who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here.

**What you’ll bring to the role**

This role is ideal for someone with a good eye for detail, who likes to follow a clear path from A to B, and who takes pride in the quality of their work.
- You take personal responsibility for seeing the job done with attention to detail and querying any anomalies.
- Able to effectively manage a busy workload by managing conflicting priorities and meeting deadlines.
- Able to develop strong working relationships quickly across a wide range of customers.
- Demonstrate a willingness to help and support other members of staff within the team.
- Passionate about quality and delivering an excellent service to our customers.
- Able to articulate a clear and compelling message both verbally and in writing.
- Able to work independently as well as part of a remote team with joint KPI’s and goals.
- Focussed on quality and delivering against targets.

**What we do**

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

**What we believe in**

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

**Our Values**

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together

**What we offer**

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

**How to apply
Shortlisted applicants will be invited an online interview as part of the recruitment process. You will also be asked to complete a task, details of which will be shared on the day of your interview. You will not need to prepare anything in advance.

**Additional Application Information
Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include tea

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