Patient Services Receptionist

3 months ago

Guildford, United Kingdom GenesisCare Full time

**We are looking for a Patient Services Receptionist to join the team at our new, purpose built, state-of-the-art-centre in Guildford.**

As the Patient Services Receptionist you are responsible undertaking all reception activities, providing excellent customer care to patients and visitors and to support the Centre Leader when required.

**Hours**:Full-time (37.5 hours), permanent.

**What you’ll do**:
You key responsibilities:

- Cover reception and participate in all reception duties.
- Appropriately direct all incoming calls from reception.
- Support with Patient Administration duties as required
- Be responsible for the weekly maintenance of the centre’s fire box.
- Ensure all patients experience the highest levels of service at all times.
- Be considerate and work respectfully with all team members, ensuring that clear communication and effective working relations are maintained.
- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies at all times.
- Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines.
- Undertake continual professional development (CPD) and company designated mandatory training.
- Occasionally work out of hours in order to ensure that breakdown or crisis are resolved with minimum impact to service and treatments.

**What you’ll have**:
Experience and skills:

- Experience of managing a busy reception area
- Possess excellent verbal and written communication skills
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Evidence of effective staff liaison and co-operative working
- Evidence of an empathetic approach to patients and or customers
- Experience with resolving complaints satisfactorily
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Evidence of an empathetic and holistic approach to patient care
- Experience with resolving complaints satisfactorily

Qualifications and Knowledge:

- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector - desirable

**What’s in it for you**:
Do your life’s best work This is an amazing opportunity for you to join a global oncology specialist, rated in the Top 1% of healthcare providers

At GenesisCare we’re leading the way in technology and innovation, we’re changing the way patients experience cancer treatment and care. We do the right thing by our patients, our partners and each other. Like the sound of us? We would love to hear from you
- Make sure your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.
- Look after yourself with free private medical and dental cover, as well as access Employee Assistance Programme & Income Protection
- We’ll look after you and your family with free radiotherapy treatment.
- Plan for your future with a competitive Company Contributory Pension Scheme
- Join our wellbeing community with access to Babylon Health and Headspace Wellbeing
- Save on your parking costs with free car parking at most of our centres.
- Treat yourself with access to a wide range of retail discounts.
- Join a global employer and open opportunities to work in other countries.

**Who we are**:
We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.

**Global care**

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare

**Salary**: £21,800.00-£23,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Guildford (required)

Ability to Relocate:

- Guildford: Relocate before starting work

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