Resales & Legal Officer
2 weeks ago
A well known housing Association is currently looking for a Resales & Legal Officer on a temporary basis for about 2 months+
Key responsibilities are as follows
Provide reasonable administrative support to the Resales and Legal Advisors, including with resales administrative activities such as contacting customers, arranging viewings, data entry, sending mail outs etc.
Responsible for processing all staircasing, Right to buy (RTB) and Right to Acquire (RTA) transactions. Ensure targets are met on sales products such as Staircasing, RTA and RTB and provide excellent customer service throughout the process. Ensure that allsales data is recorded correctly in the database for staircasing, RTB and RTA and that all files meet auditory requirements.
Process the assignments, consents and queries relating to divorce, marriage, death, joint to sole ownership, sole to joint ownership, adding new owners to the lease, joining of residents, companies and other tasks relating to the legal administration inrespect of a freeholder’s obligations.
Undertake projects such as information being added to our systems, reviewing our fees in line with other providers, sending mail outs advertising lease extensions to blocks etc.
Ensure new accounts are set-up on our systems, including where necessary the liaison with other stakeholders and teams, and that leasehold front-line officers are instructed to issue Welcome Packs. Also manage the end of old accounts
Responsible for all amendments to existing accounts
Process lease extension requests in a timely and efficient manner. Promoting lease extensions to lessees and updating information packs and the website.
Liaise with lessees and leasehold front-line officers to provide information about amendments and carry out amendments including those related to transfers, death and name changes in a timely manner.
Act as the sole point of contact for the families of deceased lessees. Provide information about the legal process of wills and our requirements relating to the matter. Provide information on the account, sales, leases and guide customers through possibleoptions.
Where resources require, support the rent increase/fair rent increase process for Shared Owners
Respond to legal enquiries and seek further advice when necessary.
Ground rent actions as necessary and directed by the Resales and Legal Manager
Support the effective management of legal queries on other low cost home ownership products (historic or new) as necessary and determined by the Director of Home Ownership. This includes equity loan products such as Homebuy and Firstbuy.
Essential Requirements
An understanding of leasehold tenure and the various home ownership schemes in which housing associations are involved
Experience dealing with sensitive legal or administrative issues in a housing environment.
An understanding of the legal conveyancing and processes related to the granting and assigning of leasehold titles
Experience of processing staircasing transactions and/or supporting resales
Must be immediately available or on short notice
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