Service Advisor

3 months ago

Stockport, United Kingdom Inchcape Full time

**Service Advisor - Audi Stockport**

**£28,255.50 - £31,515.75 + OTE**

Audi Stockport are looking for a fully established Service Advisor who has been working as part of the Volkswagen and Audi Group for a number of years and are now looking to progress their career further within the Service department, you will be someone who can step in and make a real difference within an already established team, by leading the way on customer satisfaction, upsell and processes.

Audi Stockport has one of the longest serving Aftersales Team at Inchcape and this will help give you the stability needed to help with your career progression.

**Benefits**:

- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan-** reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Life Assurance** - we give you the peace of mind when you need it most
- **Health Shield Cash Plan - **Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Cycle to work scheme - **get a new bike, equipment or both
- **Employee Assistance Programme - **We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Customer Introduction Reward - **refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- **Holiday allowance rising with length of service - **We reward long service with extra holiday
- **Great career development -** Receive industry leading training from the brand you represent whilst you develop your skills with the Inchcape training team
- **And much more.**

**Job Introduction**

As a strong and established Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.

Main Responsibilities
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments according to Inchcape policy
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
- To maintain accurate customer records on Kerridge & Dialog
- Help deliver balance scorecard results for department to meet Manufacturers expectations
- To make telephone follow-up / Up sell / Progress calls
- To convert as many inbound / outbound calls into bookings as possible

To be a success in this role, you will have:

- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Previous experience in a target driven role

**About The Company**

Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

**OUR VISION**: To be the world’s most trusted automotive Distributor.

**Inchcape is ambitious** We are pursuing a strategy of gr

  • Service Advisor

    3 months ago

    Stockport, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- PA1662R7- Job Type- Full time- Location- Stockport, Greater Manchester, England- Salary- £27000-£35000 per annum**Job description**: **VACANCY ALERT - SERVICE ADVISOR** - **Service Advisor position**: - **FANTASTIC employer**: - **Prestigious group and premium brand**: - **Stunning dealership**: - **Excellent team**: - **£27k...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- PA1662R5- Job Type- Full time- Location- Stockport, Greater Manchester, England- Salary- £27000-£35000 per annum**Job description**: **VACANCY ALERT - SERVICE ADVISOR** - **Service Advisor position**: - **FANTASTIC employer**: - **Prestigious group and premium brand**: - **Stunning dealership**: - **Excellent team**: - **£27k...

  • Service Advisor

    1 month ago

    Stockport, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £26,000 OTE - Up To £31,000 Hours - Monday - Friday 8am till 5.30pm & Saturdays 8am till 12pm on a rota Location - Stockport   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department...

  • Service Advisor

    4 weeks ago

    Stockport, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £26,000 OTE - Up To £31,000 Hours - Monday - Friday 8am till 5.30pm & Saturdays 8am till 12pm on a rota Location - Stockport   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings....

  • Service Advisor

    3 months ago

    Stockport, United Kingdom C&B Recruitment Full time

    **Automotive Service Advisor** **Basic £31,000** **OTE £35,000+** **Prestige Main Dealer - Stockport** C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Stockport. Previous experience working within an aftersales department in the motor trade as an automotive...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- PA1593R3- Job Type- Full time- Location- Stockport, Greater Manchester, England- Salary- £24865-£28365 per annum**Job description**: **Service Advisor - Stockport** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team As a Service Advisor, you will be the...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Porsche Stockport** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Porsche Stockport** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom Automotive Recruitment Consultants Full time

    **SERVICE ADVISOR**: **OTE £32K** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Hours of...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom Stratstone Porsche Full time

    **Service Advisor** **Stratstone Porsche Stockport** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom Stratstone Porsche Full time

    **Service Advisor** **Stratstone Porsche Stockport** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    5 days ago

    Stockport, United Kingdom The Solution Auto Full time

    Service Advisor - Stockport area Franchised Motor Dealership Our client, one of the best employers in the motor trade is looking to recruit an experienced Service Advisor to join their already successful team. Salary:Basic - £28kOTE - £40 The Job:- As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom AWR Automotive UK Limited Full time

    **Service Advisor - Stockport** West Way is a leading car dealer group with dealerships covering the Midlands and North West. We have exciting opportunities for experienced and enthusiastic Service Advisors to join our dynamic team at various West Way locations. This position is well suited to a person who is looking to join a leading innovative brand and...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom C&B Recruitment Full time

    **Service Advisor** **Basic £26,300** **OTE £35,000+** **Main Dealer - Stockport** C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Stockport. Previous experience working within an aftersales department in the motor trade is essential for this role. **Role...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom C&B Recruitment Full time

    **Service Advisor** **Basic £24,865** **OTE £34,000+** **Prestige Main Dealer - Stockport** C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Stockport. Previous experience working within an aftersales department in the motor trade is essential for this...

  • Senior Service Advisor

    3 months ago

    Stockport, United Kingdom Stratstone Porsche Full time

    **Senior Service Advisor** **Stratstone Porsche Stockport** **Salary of £27,956 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Service Advisor

    3 months ago

    Stockport, United Kingdom Autotech Recruit Full time

    **JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Stockport COUNTY // Greater Manchester JOB REF // ATR_TOYOTA_27467 rate // £17 - £21 per hour TYPE // Contract Are you a driven, enthusiastic and motivated individual with a passion for customer care? Would you like to work on a flexible basis with a number of main dealerships, independent...

  • Service Advisor

    2 months ago

    Stockport, United Kingdom Recruitment Boutique Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Stockport on a temporary basis Hourly rate between £18.00 and £20.00 per hour - 45 hours per week Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an...

  • Service Advisor

    3 days ago

    Stockport, United Kingdom LSH Auto Full time

    Join the LSH Auto team as a Service Advisor and play a pivotal role in delivering exceptional customer service at our dealership.As a Service Advisor, you will be the first point of contact for our clients, guiding them through the service process and ensuring their experience is seamless and satisfying.Your key responsibilities include: Welcoming customers...

  • Service Advisor

    2 months ago

    Stockport, United Kingdom Recruitment Boutique Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Stockport on a temporary basisHourly rate between £18.00 and £20.00 per hour - 45 hours per weekPrevious experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an excellent...