Implementation Support Consultant

3 weeks ago

Hemel Hempstead, United Kingdom NECSWS Full time

Company Description

Come join us and make a difference in the world

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

**Job Description**:
***Home based with UK travel**

The Housing Implementation Support team play a major role in the implementation of the NEC Housing system at new customer sites. They also provide a wide range of consultancy, training and support service to new and existing customers. The team work closely with product consultants, project managers, account managers, the Housing Bespoke team, technical consultants and others.

Much of the work involves use of SQL and PLSQL

Areas where the team provide consultancy and/or training include:

- Data Migration consultancy
- Provision of bespoke data loads
- DTI training and consultancy
- Bespoke Task Manager Workflows
- Query View training and consultancy
- Archiving (Data Reduction) consultancy
- Integration / Interfacing (usually in conjunction with consultants from the Housing Bespoke team.)
- Variable Warnings set up
- Data tidy up exercises (e.g. address cleansing and people matching)
- Financial Year End related activities.
- Minor bespoke work

Although the role is home based a large percentage of time will be spent working on customer site. Travel to work on projects overseas for short periods may also be required.

**Key tasks & responsibilities**
- Assist customers implement the NEC Housing system
- Provide advice to customers on data migration into NEC Housing
- Provide training and consultancy to new and existing customers on areas such as DTI, Query View, Task Manager, Archiving, Variable Warnings etc
- Provide assistance to customers wanting to carry out data manipulation / date cleansing activities
- Contribute to providing solutions to customers interfacing and integration requirements.
- Assist with writing new dataloads
- Assist customers with year-end processes, dataloads, extracts, notifications etc particularly in the Leasehold Service Charge and Rent product areas

**Qualifications**:

- Ability to provide training and consultancy services to customers in a clear and informative manner.
- Excellent interpersonal, communication and organisational skills
- Good knowledge of the NEC Housing product
- Good SQL skills
- Good understanding of Oracle databases
- Ability to produce clear and concise documentation such as Functional Specifications and Dataload Documents
- Ability to learn new skills quickly.
- Willingness to travel in the UK and overseas

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/ sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A fantastic selection of flexible benefits to suit your individual needs
- We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life

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