Business Support Officer

2 weeks ago

Towcester, United Kingdom Echo Personnel Full time

**On behalf of West Northamptonshire Council,** we are looking for Business support officer to work within a comprehensive range of systems to provide a responsive service to customers and ensure the

provision of timely and accurate information to relevant team members in support of the Care Pathway process. This role is accountable to the Senior Business Support Officer. The role sits within Community South

Northants Hub, Adult Social Care, West Northamptonshire Council.

**Pay**: £12.39 per hour PAYE - £16.11 UMB

**Length**: 3 months.

**Days/Hours**: Monday - Friday

**Location**: Towcester, Northamptonshire

**Responsibilities**:

- Maintain an accurate computerised database with the information provided by the accountable workers on all customers of Adults and Transitions to enable effective case management.
- To maintain and support any systems that are in place, including IT, archiving, filing and electronic storage systems, that may be in use to ensure effective delivery of services.
- Deal with all correspondence and telephonic enquires related to the Care Pathway including prioritising and taking necessary administrative action according to defined procedures in order to facilitate an effective and prompt response by care management staff.
- Support the assessment and review of customers by ensuring all requested assessments and reviews are received on time.
- Arrange all aspects of inter-agency and inter-departmental meetings as requested including taking minutes of the meetings.
- Processing general financial claims and payments in accordance with WNC regulations and guidelines.
- To maintain a high degree of confidentiality for all information handled
- Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.
- Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons.

Submit your resume today to be considered. If selected, our team will contact you for the next stage. Join us and seize this opportunity

**Job Type**: Temporary contract
Contract length: 3 months

**Salary**: £12.39-£16.11 per hour

Schedule:

- Monday to Friday

Work Location: In person

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