Head of Operations Business Partnering

3 weeks ago

City of London, United Kingdom Massenhove Recruitment Full time

**Head of Operations Business Partnering**

**Job Market - Insurance**

**Head of Operations Business Partnering - About the role**

Responsible for the risk administration service delivery (data quality and timeliness) by the outsourced Business Partner and all operational services to underwriting teams within the wider group.

**Head of Operations Business Partnering - Key duties**

Management of all London Business Partners responsible for operational service delivery to underwriters.

Standardise operational services with the Business Partners who are responsible for London Underwriting Teams plus the International Offices, to create flexibility in operational support model during peak periods and to suit business needs.

Oversight of the risk administration Standard Operating Procedures, process flow charts and controls relevant to International Offices. Amend documentation annually, or whenever business change is planned.

Act as the key contact, co-ordinator and point of escalation for the Underwriting Teams within International Offices, London Operations Business Partners and the Outsourced Business Partner. Respond to queries from all stakeholders to ensure an efficientservice is delivered. Attend / lead meetings as required with relevant stakeholders.

Responsible for the management and training of any operations staff who support Underwriting Teams.

Identify opportunities to automate or outsource further tasks and follow governance processes and testing associated with the changes.

Monitor daily / weekly / monthly KPIs updating Operations Management and Underwriting Management. Ensure PAS workflows remain in service and maintain a high level of data quality.

Monitor data quality entry by the Outsourced Business Partner and operational support in PAS via sample checks and exceptions reports. Perform root cause analysis for any issues.

Regulatory responsibilities

**Head of Operations Business Partnering - Key requirements**

Familiar with London Market Insurance processes and systems (bureau and non-bureau).

Knowledge of Business Partner Outsourcing to transfer and monitor tasks on and offshore.

Management experience of leading a team and delivering a high level of operational service.

Technical authorship of Standard Operating Procedures, process maps and controls.

Analytic capabilities to action exception reports, track and report KPI progress.

Prior experience as a SME during change projects and adoption of new processes.

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