Technical Officer
3 weeks ago
**Technical Officer**
**Monday-Friday 9am - 5pm**
**£24,000 - £26,000 per annum DOE**
Working with one of Staffordshire’s innovative and leading suppliers for niche products within the building and construction industry, a Technical Officer is required to join their Technical Services Department.
With an emphasis on work / life balance and both personal and professional development, this role has great potential for an experienced and hardworking Technical Advisor to join at a really exciting time.
**The main purpose of this role will be to**:
- To provide accurate & timely technical support to both external and internal customer across the full portfolio of products, systems, and services.
- To provide technical communication at all levels and mediums including face to face in a professional manner.
- Professional and non-judgmentally question and interrogate the technical requests to provide best outcome for the project and customer, whilst managing any technical risk to the business.
- To keep abreast of any market legislation developments to ensure compliance of systems and associated technical support.
- Present the range of products and technical solutions of systems where needed based via technical ticket system.
**Main Duties to include**:
- Providing industry leading solutions.
- Communicate potential leads and project development to external customer facing teams.
- Undertake U-value calculations.
- To provide design through CAD service
- Liaise with and manage project requirements with relevant CAD technician on larger projects.
- Product and revise CAD drawings where needed on an ad hoc basis.
- Undertake and deliver accurate specifications that reflect the needs of the project.
- Proving design calculations (wind loading) and ensure compliance and appropriateness to systems and relevant project.
- Complete calculations.
- Wind loading & thermal analysis calculations.
- Support external technical site team, with reports and investigation works as and when required.
- Support to Senior technical team in upkeeping of KIWA & BBA Accreditation and relevant Quality Documents
**Requirements**:
- Construction knowledge and or understanding of building products and systems.
- Understanding and or use of relevant AutoCAD & Calculation systems used to support a technical service.
- Excellent communication skills (telephone and interpersonal)
- Customer service skills
- Good organisational skills with the ability to prioritise work to meet service need.
- Logical & problem-solving mindset.
**In order to be considered for this role you will**:
- Educated to HNC/HND or Degree Level all within a construction related area.
- IT literacy - Microsoft/Word/Excel/CAD/Rivet
- Understanding of building practices
- Understanding and Interpretation of Architectural drawings/specifications.
**Salary**: £24,000.00-£26,000.00 per year
Work Location: In person
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