Front of House Receptionist

3 weeks ago

London, United Kingdom Salisbury Group Full time

**About The Role**:
**Salisbury Group is looking for a Front of House Receptionist with exceptional customer service skills to join our team in Paddington, Central London.**

This is an exciting opportunity to work with our client Cognizant, a global business that provides information technology, consultancy, and business process outsourcing services.

As the Front of House Receptionist, you will be required to provide an outstanding customer experience while representing the client in a professional manner. You will be at the forefront of our Client Services offering, delivering seamless first-class customer service at all times.
**Principle Duties and Responsibilities**

**Operations**
- Deliver front of house service, ensuring focus on delivering the perfect customer experience at all times.
- Book in and issue passes to visitors and contractors, ensuring local procedures are complied with and in particular, fire registers and notifications to hosts and sponsors.
- Ensure all Visitors are appropriately briefed on site health, safety and evacuation procedures. Visitors must be hosted at all times, the only exception being transiting between main reception and tenant reception
- Observe all Client and company statutory fire and health and safety regulations. Promote a positive safety culture
- Maintaining safe and secure environments protecting people, property and assets. Drive a positive security culture to ensure staff remain focused at all times following access control procedures.
- Conduct duties in accordance with the Site Assignment Instructions and Standard Operating Procedures (SOP’s)
- Provide administrative and clerical support service(s) to the Client, customers and staff including document management services.
- Providing and managing conference room bookings and additional business services offered to visitors and staff.
- Provide switchboard and telephone greeting service.
- Logging building faults/issues with the Helpdesk.
- Ensure a cohesive working relationship with all Salisbury staff and service lines.

**Information**
- Protect all ‘protectively marked material’, personal and sensitive data/information in accordance with company and Client policies.

**Manage Yourself**
- Maintain the highest professional standards, ensuring focus on a quality approach towards Clients, customers and colleagues. Manage your time effectively, co-operate with all requests for service and carry out all reasonable management requests.

**Client and Customer Relationships**
- Working in the best interests of the Client and customers at all times. Forming positive relationships based upon trust, openness, and honesty.
- Promote a professional, corporate and positive image, being polite, helpful, tolerant and courteous at all times.
- Liaising with PA’s, Directors’, Site Facilities Manager and Client’s front of house teams.
- Logging building faults/issues with the Helpdesk.

**Freedom to Act***
- Operate within agreed operational and/or supervisory guidelines
- Freedom to escalate any H&S issues to Salisbury / Mapeley in the event of serious concerns and to liaise with Salisbury Head of Health & Safety.

**About You**:
**Minimum Qualifications, Certifications and Training required**
- GCSE or equivalent in English language
- Customer service qualification (Desirable)
- IOSH Working safely or equivalent (Desirable)
- First Aid Certificate (Desirable)

**Essential Knowledge, Skills and Experience for this role**
- Previous experience of front of house, client services or reception duties within a corporate environment.
- Previous experience of using automated visitor access control/pass issuing systems.
- Excellent customer service skills and professional telephone manner.
- Excellent interpersonal, verbal and written communication skills.
- Computer literate in MS Office and essentially Microsoft Word, Excel, and Outlook.
- Experience in document management.
- Ability to work under pressure and to deadlines.

**About The Company**: Salisbury Group was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more.

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