IT Support Engineer

4 days ago

Farnborough, United Kingdom Richmond Square Consulting Ltd Full time

**IT Support Engineer**
**Farnborough, Hampshire (1-2 days remote / WFH options per week)**

IT Support Engineer required by a fast growing and cutting-edge design & technology company based near Farnborough, Hampshire. The IT Support Engineer will work on exciting projects utilising cutting-edge design and tech, and provide 2nd and 3rd line acrossWindows Server, Azure, O365, VMware and Linux OS / platforms.

**Benefits**
Not only will the IT Support Engineer join a rapidly growing cutting-edge design & technology company, but they will also benefit from:

- **Starting salary of £45,000 - £50,000 per year**:

- **9am - 5pm, 35 hour working week (no weekend work)**:

- **25 days annual leave plus Bank Holidays**:

- **Bonus scheme**:

- **Pension scheme, Life Assurance, Private Medical, Income Protection**:

- **Professional Training & Development opportunities**:

- **Company events & social hours**:

- **Secure onsite parking**:

- **Onsite cafe and restaurant**:

- **Onsite gym facilities**:

- **Friendly and supportive team that will encourage growth and development**

**A few details about the role**
As an IT Support Engineer for my client, you will have a varied, exciting and challenging role, and your responsibilities will be very much project dependant. However, typical responsibilities are very likely to include:

- Maintain, improve and secure my client’s multi-classification, virtualised, collaboration and development environments.
- Work with IT infrastructure colleagues to improve my client’s 'Secure by Design’ capabilities, internally and across its projects.
- Provide Infrastructure support to my client’s public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles.
- Deal with 2nd & 3rd line support queries from a geographically dispersed user community.
- Perform maintenance tasks on the infrastructure through change control.
- Assist with monitoring and management of my client’s, and project-based ticketing and alerting systems for new changes and security alerts.
- Triage monitoring alerts and perform appropriate action.
- Maintain monitoring components in line with infrastructure developments.
- Support and manage company audio/visual assets.
- Ensure all systems are patched in line with provider recommendations and my client’s security policy.
- Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed.
- Identify trends and problems and plan changes to improve stability and performance.
- Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies.
- Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors.
- Advise customers and project teams on infrastructure and support aspects.
- Cascade knowledge through knowledge articles for the team and wider organisation.
- Support my client’s team in winning business.
- Security Clearance to SC Level - current, lapsed or eligible

**What you will need**
Unfortunately desire alone is not enough. You will also need key skills in:

- Windows Server 2016+ administration
- Azure/Microsoft 365 administration
- VMware vSphere/vCenter
- Linux (CentOS/RedHat/Ubuntu)
- PowerShell
- End-user support (both desk-side and remotely).
- EUD provisioning, maintenance, patching and hardening
- SSO - concepts and operation
- Understanding of working in protectively marked environments
- Currently or previously security cleared to SC level
- Any experience with DevOps, Docker, Kubernetes, Apache (Nifi, Kafka) would be a nice to have, but non essential

Best regards,

Toby Borrow
Richmond Square Consulting Ltd

Alternative job titles: Infrastructure Support Engineer, Support Analyst, IT Technician, 3rd Line Engineer

Key words: Windows, Microsoft, MS, Office 365, O365, Cloud, Azure, Linux, VMWare, DevOps, Security Clearance, Security Cleared, SC level

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