Avp, Risk Marketplace, Customer Platforms
7 months ago
Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Governance & Control
Pay Details:
**Job Description**:
Department Overview:
Our vision to be the Better Bank is grounded in our purpose-driven and forward-focused strategy. Amidst a rapidly changing landscape, we know that technology plays a critical role in achieving this vision and delivering on our strategy. It also signals the need to accelerate investment in emerging capabilities to adapt to the changes happening around us and respond to customer needs more quickly. To accomplish this, we're evolving our platforms, introducing key enterprise practices and re-imagining our customer journeys as part of the Next Evolution of Work (NEW).
NEW will empower colleagues to make decisions faster, work more efficiently and quickly identify and address customer and market trends to deliver innovative solutions at an unprecedented pace. NEW will enable us to move with purpose towards common goals, simplify how we work and elevate how we deliver customer value. As part of NEW, you'll have the opportunity to be part of a new way of working while making an impact on the future of banking.
As part of the First Line of Defense (1B) Risk Marketplace (RMP) for the Customer Platform, you'll be working closely with leaders and teams who are designing, engineering and maintaining and owning the Customer Platform (TD Insurance, Customer Engagement, Servicing, ATM, and Customer Contact Centre) technology assets and capabilities at TD.
**Job Description**:
Working in an Agile method, and as part of the Bank's transition to NEW, this leader will play an integral role in supporting the establishment and ongoing strength of first line risk assessment, governance, risk and control within the Platform.
Superior organizational and communication skills are very important in this role as the leader will act as a trusted advisor and partner, providing effective guidance and support and effective challenge. The ability to understand, identify and help mitigate a wide variety of risks and issues across the lifecycle of change is critical to this role and the RMP team overall. As such, the AVP will be a proven leader who can think innovatively, drive change and guide teams on implementing new and sometimes complex requirements. They will have an interest in innovation and in helping drive self-serve experiences for customers.
Finally, they will effectively foster strong and collaborative relationships with multiple stakeholders - this is critical to the role as they will routinely meet with a very broad set of business and lines of defense across the Bank.
Key Accountabilities:
- Lead a group of highly skilled 1B practitioners who will enable the achievement of Platform Objectives while operating within the Bank's Risk Appetite
- Perform risk identification and challenge across change activities, processes, and controls
- Identify, monitor, and prioritize the remediation of risk and control gaps or issues
- Work closely with other governance and control teams to consider and monitor "day 2" requirements, issues and risk and control activities
- Provide governance, risk, control and related expertise to the Platform Owner, Product Families, and Product Groups within the Platform
- Appropriately report on risks and issues per NEW standards and using appropriate tooling; provide requisite information for transparent and standardized enterprise scorecards, KIs, reporting etc.
- Supports the development of talent within the RMP team, fostering a collaborative environment
- Demonstrate excellent judgment and the ability to effectively escalate issues and concerns quickly and to appropriate leaders and control areas
- Build strong, effective relationships with risk and control partners, enabling speed of decision making and facilitating transparent and timely communication of key information and potential risks
- Bring a strong understanding of legal, regulatory, risk and governance landscape pertinent to the Platform
- Foster and actively contribute to creating an inclusive and diverse team
- Proactively inform themselves on risk policy changes and key changes in laws and regulations
Job Requirements:
- 15 years Risk management, governance or related experience required
- Direct hands-on experience in a Risk Management function preferred
- Any Legal, Cyber, Technology, AML, and Regulatory experience is an asset
- Experience in Data, Privacy, digital, Technology, Legal, Compliance, or related areas
- Highly motivated self-starter with ability to drive change
- Resilient under pressure with proven ability to take independent action to achieve results
- Proven ability to develop and maintain strong relationships with control partners groups
- Excellent written and verbal communication skills
- Ability to thrive in an environment with a high level of ambiguity; able to adapt to changing requirements and situations with maturity and efficiency
- Proven people management
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