Head of Quality

3 months ago

Cambridge, United Kingdom Cambridge University Press & Assessment Full time

**Head of Quality**

**Salary: up to £53,500**

**Location: Cambridge, Hybrid (1-2 days per week in the office may be required)**

**Contract: Full time, permanent**

**We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.**

Play a key role in the development and delivery of International Education's enterprise-wide quality management system, ensuring its effective use across the product group, shared services, and third-party providers.

We are seeking a team member who share our passion and our values**:collaborative, innovative, empowering and responsible**.

**About the role**

As the Head of Quality, you will play an instrumental role in providing information and assurance to senior leaders about adherence to quality management requirements and continuous improvement of our systems. You will also raise awareness and understanding of quality management across all colleagues in International Education.

**Key accountabilities include to**:

- Plan and deliver an annual risk-based programme, agreed with International Education Board members, of robust internal quality audits which provides comprehensive information on assurance across processes and functions within the quality management system.
- With the Director of Quality, Performance and Risk, develop and maintain an integrated framework of quality management system requirements to incorporate the ISO 9001 standard, alignment with agreed UK and other regulatory requirements, and appropriate elements from other standards (e.g., ISO 27000), against which compliance can be assessed and reported.
- Own and deliver the process for internal quality assurance auditing against the integrated framework of quality management system requirements.
- Lead the communication of, and training for, quality management system requirements, expectations and best practice to ensure there is wide awareness and understanding of requirements and responsibilities across all process owners within the International Education product group.
- Provide expert input and advice on quality management to support director-level awareness and decision-making at International Education's Quality Improvement Board, linking performance against key indicators with audit findings.

**Want to learn more about this role and its responsibilities? Please see the attached role profile.**

**About you**

As a qualified internal auditor for quality management systems, you will have in-depth knowledge of ISO 9001 and enterprise-wide quality management. You will also have general knowledge of legal and regulatory requirements applicable to our organisation, including equality, data protection, safeguarding and whistleblowing.

You will be an excellent collaborator with experience in audit, investigation, analysis and judgment. You will also have a proven record in effective implementation of quality management system development and delivery of quality management audit programmes which support organisational objectives.

**More about you**
- Highly developed numeracy, statistical and reporting skills
- Excellent communication skills
- Comfortable working with all levels of staff
- Experience working in a regulated business, and/or an education/awarding organisation

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

As a part of the interview process, you may be asked to prepare a presentation or discussion topic ahead of the interview.

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._

**Job Types**: Full-time, Permanent

**Salary**: £19,322.43-£63,469.50 per year

**Benefits**:

- Canteen
- Company pension
- Free or subsidised

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