Head of User Centred Design
1 week ago
Head of User Centred Design - £110,000 - £140,000
A critical role in the digital leadership team as we enter a period of considerable transformation has arrived. Working with colleagues across the digital directorate, marketing, insight, brand, and communications this role will ensure that the products and experiences delivered to our customers are not only useful and useable, but that they accurately reflect our brand and resonate emotionally, making a positive impact on our customers lives as well as supporting the delivery of Aviva’s strategy and commercial objectives.
A bit about the job:
This role is accountable for the delivery of user experience design artefacts, including journey maps, user flows, wireframes, visual design artefacts and global design standards. The role will work closely with both our User Research and Customer Strategy and Insight teams to leverage insight to ensure that we build customer journeys and experiences that will make ‘One Aviva’ easy to navigate and do business with.
Skills and experience we’re looking for:
- Excellent track record leading user experience design, visual design, and design strategies- An advocate and ambassador for user centred design within a complex global organisation- Ability to manage complex problems and able to deliver elegant, intuitive customer experiences- Experience working in an agile delivery framework and implementing major change programmes in digital product- A relevant Digital Design, User Experience, HCI degree, or equivalent experience, is required
What you’ll get for this role:
- Starting salary between £110,000 - £140,000 (depending on location, skills, experience, and qualifications)- Generous pension (starting level Aviva contributes 8% when you contribute 2%)- Eligibility for annual performance bonus of between 0% - 50%- Long Term Incentive Plan (Restricted Stock Units) for high performers, between 10% and 30% of salary- Private Medical Insurance for self- Family friendly parental and carer’s leave- 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days- Up to 40% discount for Aviva products- Brilliant flexible benefits including electric cars- Aviva Matching Share Plan and Save As You Earn scheme- 21 volunteering hours per year
Aviva is for everyone:
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look
here
.
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