Telephonist

5 months ago

Poole, United Kingdom Hendy Group Full time

Telephonist

We are looking for a driven and friendly individual to complement our existing team based at Poole.

**The Opportunity**:
This stimulating role will see you handling customer enquiries as they come into the business over the phone; qualifying the call to ensure that it is transferred correctly first time. With an approachable and professional style, you will have excellent organisational skills and be committed to delivering exceptional customer service.

**The Rewards**

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- An excellent telephone manner, along with the ability to communicate in an engaging and friendly manner;
- Confidence to talk to customers over the phone to quickly understand their individual requirements;
- Previous experience in a similar role is preferable, but not essential; and
- Good attention to detail and experience of managing your own workload.

**The Company**:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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