Reception Team Leader/supervisor

4 weeks ago

Torquay, United Kingdom Chilcote Surgery Full time

Job description and person specification
**Job title**

Reception Team Leader

**Line manager**

Reception Manager

**Accountable to**

Business Manager

**Hours per week**

37

**Job summary**

To be responsible for the efficient management and direction of the reception team, ensuring all duties are performed effectively and to the required standard, meeting the objectives of the practice.

To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development, and to carry out other duties as directed by the management team.

The working pattern for the job are as follows:
Mon: 09:00 - 15:30

Tue: 10:00 - 18:00

Wed: 10:00 - 18:00

Thu: 10:00 - 18:00

Fri: 08:00 - 17:00

**Mission statement**

Chilcote Surgery is a well-established, forward-thinking General Practice operating from two sites in the seaside town of Torquay. Despite the challenges facing primary care, the practice has continued to thrive and currently employs a team of 13 GPs. Widely respected for our collaborative working, training, teaching and diversification, we embrace change and new technologies whilst maintaining the traditional model of offering a named GP for each of our patients.

**Primary key responsibilities**

The following are the core responsibilities of the Reception Team Leader. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Reception Team Leader is responsible for:

- Overseeing the reception operation of the practice, ensuring staff achieve their primary responsibilities
- Identifying and delivering team training where required
- Supporting with staff rotas, when required.
- Reviewing and updating reception policies and procedures as required
- Supporting the management team in the compilation of practice reports and the practice development plan.
- Developing, implementing and embedding efficient processes and procedures.
- Supporting the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies
- Updating the appointment system, when required, to reflect leave and other approved absences
- Providing initial guidance and advice to patients who wish to verbally complain
- Acting as a building fire marshal, ensuring evacuation lists are current and that the visitors’ log is used appropriately in conjunction with the fire safety wardens.

**Secondary responsibilities**

In addition to the primary responsibilities, the Reception Team Leader may be requested to:

- Deputise for the management team in times of absence.
- Partake in audit as directed by the audit lead
- Champion continuous improvement, encouraging staff to participate and make suggestions for CI initiatives

**Person specification -Reception Team Leader**

**Qualifications**

**Essential**
- GCSE English (C or above) and at least three others

**Desirable**
- Leadership and/or management qualification
- Educated to A-level/equivalent or higher, with relevant experience

**Experience**

**Essential**
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting

**Desirable**
- Experience of leading/managing a team
- Experience of providing appraisal writing and staff development

**Skills**

**Essential**
- Excellent communication skills (written and oral)
- Strong IT skills (generic)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure

**Desirable**
- EMIS user skills

**Personal qualities**

**Essential**
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
- Sensitive and empathetic in distressing situations
- Ability to work under pressure

**Other requirements**

**Essential**
- Disclosure Barring Service (DBS) check
- Maintain confidentiality at all times

Notes:
The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual.

All personnel should be prepared to accept additional, or surrender existing, duties, to enable the efficient running of the organisation.

**Generic responsibilities**

All staff at Chilcote Surgery have a duty to conform to the following:
**Equality, Diversity & Inclusion (ED&I)**

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed

  • Reception Team Leader/supervisor

    6 days ago

    Torquay, United Kingdom Chilcote Surgery Full time

    Job description and person specification **Job title** Reception Team Leader **Line manager** Reception Manager **Accountable to** Business Manager **Hours per week** 37 **Job summary** To be responsible for the efficient management and direction of the reception team, ensuring all duties are performed effectively and to the required standard,...

  • Hotel Reception Supervisor

    4 weeks ago

    Torquay, United Kingdom Richardson Hotels Group Full time

    **Hotel Reception Supervisor - The Grand Hotel** Are you ready to be an outstanding ambassador and make an amazing first impression for our guests? As one of our incredible reception team, you will be responsible for greeting all of our guests and visitors with a warm and welcoming manner, whether face to face or on the phone. You will help them with any...

  • Hotel Reception Supervisor

    3 weeks ago

    Torquay, United Kingdom Richardson Hotels Group Full time

    **Hotel Reception Supervisor - The Grand Hotel** Are you ready to be an outstanding ambassador and make an amazing first impression for our guests? As one of our incredible reception team, you will be responsible for greeting all of our guests and visitors with a warm and welcoming manner, whether face to face or on the phone. You will help them with any...

  • Hotel Reception Supervisor

    3 weeks ago

    Torquay, United Kingdom Richardson Hotels Group Full time

    **Hotel Reception Supervisor - The Grand Hotel** Are you ready to be an outstanding ambassador and make an amazing first impression for our guests? As one of our incredible reception team, you will be responsible for greeting all of our guests and visitors with a warm and welcoming manner, whether face to face or on the phone. You will help them with any...

  • Team Leader

    24 hours ago

    Torquay, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Torquay, TQ2 5EB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Kfc Team Leader

    2 weeks ago

    Torquay, United Kingdom EG Group Full time

    **Role**: KFC Team Leader **Location**: Torquay, TQ2 5EB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.55 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Team Leader / Supervisor who can lead, inspire and motivate a team to join our welcoming KFC Restaurant! Our...

  • Team Supervisor

    3 weeks ago

    Torquay, United Kingdom Wilko Full time

    **Team Supervisor**: - Hourly Rate - ** 11.53** - Location - ** Torquay** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / Team Supervisor role for the Torbay area.** **Must be available to work 5 out of 7 days, any hours between 4am and 10pm. Weekend working included.** **The Vacancy** As one of our Team Supervisors. Every day will be...

  • Team Supervisor

    2 weeks ago

    Torquay, United Kingdom Wilko Full time

    **Team Supervisor**: - Hourly Rate - ** £13** - Location - ** Torquay** - Contract Type - ** Permanent** - Hours / Specific Hours**The Vacancy** As one of our Team Supervisors. Every day will be different, as you expertly lead by example, model our values and manage your team, you’ll focus on making sure the store runs smoothly and that everyone...

  • Team Supervisor

    2 weeks ago

    Torquay, United Kingdom Wilko Full time

    **Team Supervisor**: - Hourly Rate - ** 13.00** - Location - ** Torquay** - Contract Type - ** Temporary** - Hours / Specific Hours**The role is supervising our service team, ensuring we deliver the best service possible across all areas. Monitoring our customer feedback and taking action based upon it to improve. Maintaining promotional features to give...

  • Head Receptionist/team Leader

    2 weeks ago

    Torquay, United Kingdom My Dentist union street Full time

    Head Receptionist/team leader **Days/Hours: Monday to Saturday 40 hours per week** **Salary competitive and negotiable dependent on experience** **Location: Union Street Torquay** we are searching for a Head receptionist to join our team, you will be responsible for leading a team of 7 receptionists and supporting the practice manager with the day to day...

  • Business Support Team Leader

    5 days ago

    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Job summary Children & Family Health Devon (CFHD) - Business Support Team Leader We have an exciting opportunity for a Business Support Team Leader to join our friendly team working within Children and Family Health Devon, based at Torbay Hospital Annexe. This post is 30 hours per week. Main duties of the job The role will be overseeing all...

  • Receptionist/admissions Clerk

    1 week ago

    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    To provide a high-quality reception service and efficient administration in all aspects of patient appointment/admission booking. - To support the ESU Supervisor and Admin Team Leader to undertake change management. - To ensure that patients are treated with courtesy, dignity and respect. Health Careers | - To provide and deliver a high standard of support...

  • Team Leader

    4 weeks ago

    Torquay, United Kingdom The Best Connection Employment Group Full time

    **Title: Team Leader / Gardener** **Team Leaders required for our client in Torquay. This is an ongoing position with no end date. Experience in a managerial position required as well as landscaping experience and a valid UK driving licence. **The position includes being responsible for leading a team, working to deadlines and performing general...

  • Team Leader

    2 weeks ago

    Torquay, United Kingdom The Best Connection Employment Group Full time

    **Title: Team Leader / Gardener** **Team Leaders required for our client in Torquay. This is an ongoing position with no end date. Experience in a managerial position required as well as landscaping experience and a valid UK driving licence. **The position includes being responsible for leading a team, working to deadlines and performing general...

  • Team Leader

    3 weeks ago

    Torquay, United Kingdom Card Factory Full time

    Job Introduction **Location: torquay** **Contracted Hours Available: 14** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders...

  • Team Leader

    7 days ago

    Torquay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    An opportunity has risen for a Full Time Team Leader to join the Women's Health Unit. We are looking for an enthusiastic team player who is able to work well in a respected multi-disciplinary team and work alone when necessary.

  • Reception/administrator

    7 days ago

    Torquay, United Kingdom Chilcote Surgery Full time

    We are looking for either part-time or full-time applicants to join our team, with opportunities on a permanent basis. You'll be working alongside a team of administrators and receptionists, in a surgery with around 14,000 patients. You will be able to demonstrate excellent communication, organisational and accuracy skills as well as being able to use your...

  • Reception/administrator

    2 months ago

    Torquay, United Kingdom Chilcote Surgery Full time

    We are looking for either part-time or full-time applicants to join our team, with opportunities on a permanent basis. You'll be working alongside a team of administrators and receptionists, in a surgery with around 14,000 patients. You will be able to demonstrate excellent communication, organisational and accuracy skills as well as being able to use your...

  • Reception/administrator

    2 months ago

    Torquay, United Kingdom Chilcote Surgery Full time

    We are looking for either part-time or full-time applicants to join our team, with opportunities on a permanent basis. You'll be working alongside a team of administrators and receptionists, in a surgery with around 14,000 patients. You will be able to demonstrate excellent communication, organisational and accuracy skills as well as being able to use your...

  • Reception/administrator

    2 weeks ago

    Torquay, United Kingdom Chilcote Surgery Full time

    We are looking for either part-time or full-time applicants to join our team, with opportunities on a permanent basis. You'll be working alongside a team of administrators and receptionists, in a surgery with around 14,000 patients. You will be able to demonstrate excellent communication, organisational and accuracy skills as well as being able to use your...