Cctv Controller

7 months ago

Gateshead, United Kingdom Savills Management Resources Full time

**This Role Attracts**
- Full time permanent role on a fixed shift pattern
- 40 hour per week contract (paid for breaks)
- 20 days annual, leave plus 8 bank holidays per year (this increases incrementally up to 25 annual leave days per year)
- Discretionary Annual Bonus
- Free onsite parking
- Free uniform provided.
- Paid for SIA licence renewal / Upskill / First Aid
- Break Room / Kitchen / Locker room / Shower facilities
- Counter Terrorism Training delivered by Counter Terrorism Policing North East

**The Purpose of the Role**

The CCTV Security Control Room Operative will work as part of the control room team, undertaking the day-to-day monitoring and delivery of security services within the control room, supporting the security operation at the centre.

The Control Room operative will ensure exemplary standards of security and customer service are always provided to the client and visitors to the site.

The Control room is part of the public face of the security team and should always act with professionalism, a can-do attitude is essential in this highly influential role.

Excellent communication skills are essential as the role is a point of contact for staff, contractors, emergency services and customers.

**KEY RESPONSIBILITIES**:

- To be part of a Security Control Room team working a 24 / 7 / - 365 shift pattern.
- To ensure exemplary standards in strictly adhering to the site uniform requirements.
- Be professional, pleasant, friendly, courteous, and helpful at all times whilst carrying out duties to the highest standards.
- Provide assistance to third party contractors / visitors whilst ensuring all site procedures / policies are adhered to.
- Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the computerised logging system.
- Monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
- Ensure a timely response to all security issues and events.
- Liaising with your line manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security Team Leader / Security Duty Manager / Security Manager.
- Undertake any other reasonable duties as required to meet the needs of the business.
- The ability to work and communicate with Northumbria Police on-site team as well as Northumbria Police Firearms Units.

**SKILLS, KNOWLEDGE and EXPERIANCE**:
**SKILLS**:

- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the Management Team, Centre staff and all visitors.
- The ability to work unsupervised, to be self-motivated and to take responsibility.
- Aptitude to remain calm under pressure.
- Smart and Clean appearance.
- Flexible / can do attitude.

**KNOWLEDGE AND EXPERIENCE**

Essential:

- CCTV SIA Licence

Desirable:

- Experience working within a Security Control Room.
- Experience of working in a customer focussed environment.

Working Hours - 40 hrs per week covering a 24/7 period

Salary - £23,920.00 pa, (£11.50 per hour)

Please see our Benefits Booklet for more information.

LI-DNS

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