Receptionist /village Services Assistant

1 month ago

Cirencester, United Kingdom Rangeford Villages - Cirencester Full time

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.

**Siddington Park** is set in beautiful manicured gardens, just outside Cirencester in Gloucestershire. It has been designed to follow the Cotswold style with a contemporary twist and features apartments set within the village's landscaped grounds.

We have an exciting opportunity to join our team as a **Village Services Assistant**

The Village Services Assistant has responsibility to deliver a friendly and efficient customer service experience to residents and visitors, whilst creating a friendly and welcoming atmosphere.

A key focus of the role will be to represent the Village Services Team (Concierge and Reception) ensuring residents queries, issues and bookings are dealt with quickly and efficiently.

The role holder, will support the Village Services Manager, who in turn supports the Operations Manager and Village Manager.

The post holder will also carry out reception and concierge duties including acting as a conduit between residents and services. This role is exceptionally dynamic and will continuously develop as the village matures.

**Benefits**
- Competitive salary - April 2024 salary review pending
- Company pension
- Access to the Rangeford Benefits Hub
- Health Care Cash Plan
- Life Cover
- Employee Assistance Programme including access to a virtual GP
- Discounted spa treatments
- Discounted food and beverage on or off duty

**Responsibilities**:

- To undertake front of house duties, including meeting, greeting and attending to the needs of residents and members of the public - to ensure a superb customer service experience.
- To build a good rapport with all residents and resolve any complaints/issues quickly to maintain high quality customer service.
- To assist with resident booking and cancellation requests along with any ad hoc queries.
- To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible or passing it on to a relevant manager.
- Undertake resident apartment inductions, ensuring resident is confident with all aspects of their new home.

**Skills and Experience**:

- To report any maintenance, breakage or cleanliness problems to facilities team.
- Must have a good standard of spoken and written English
- Computer literacy, including Excel, Word and Outlook.
- Excellent Customer service skills
- Ability to work as part of a team
- Attention to detail
- Problem-solving
- Organised and thorough
- Encourage high standards throughout the team
- To assist in driving village vehicles and residents to various destinations.
- Full driving licence.
- Proof of right to work in the UK.

**Qualifications**:
The role holder must have the following qualifications/training or be able to demonstrate similar relevant experience in:

- Customer Service
- Administration
- Clean Driving licence

**Hours and any other restrictions**:
Part time position 20 hours per week, this will be on a shift pattern and will include weekend work, with occasional evenings, when the manager has been unable to arrange appropriate cover. Flexibility is key.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or duties

**Job Types**: Part-time, Permanent

**Salary**: £12.00 per hour

Schedule:

- Day shift
- Weekend availability

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- administration: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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