HR Customer Service Advisor

2 weeks ago

Milton Keynes, United Kingdom DHL Supply Chain Full time

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: HR Customer Service Advisor - HR Projects & Specialist Team
Location: Milton Keynes
Contract Type: Secondment (18 Months)
Closing Date: 17th February 2023

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changeswe're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work.”

We have an exciting opportunity to join our People Services team as a Customer Service Advisor - HR Projects & Specialist Team on an 18 month contract.

If this sounds like a team, you'd like to joinkeep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- Provide high quality, consistent HR advice, support and resolution to managers, employees and outside parties, in order to maximise customer efficiency, effectiveness and confidence.
- Administering HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
- Administer and process redundancy calculations and compromise agreements.
- Undertake the due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings - Protection of Employment (TUPE) for new business and the closure of sites.
- Ensure the correct escalation of queries to Subject Matter Experts and team leaders.
- Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience first time, every time.
- Promote the culture where line managers are aware of and own issues within the business.
- Support the development and implementation of the appropriate policies and framework to address issues.

You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

- Graduate CIPD/ working towards a CIPD or Certificate in Personnel Practice desirable or equivalent qualification or relevant HR experience
- Experience of working in HR or Payroll team, ideally within a customer orientated commercial environment
- A broad understanding of the HR employee lifecycle
- Providing detailed and timely HR/Pay advice.
- Experience of coaching managers and employees on employee lifecycle processes
- An understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle

What will you get in return?

As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, cycle to work scheme and financial education. You and your family can access our benefits portal on the go, with hundreds of retail and lifestyle discounts including affordable refurbished and recycled technology and services such as free mortgage and Will advice. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more are hosted on our Benefits platform which you will have access as a DHL Employee.

What you'll need to do next?

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

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