Caseworker

1 month ago


Gloucester, United Kingdom Richard Graham, MP for Gloucester Full time

**Hours**: 40 Hours a week (9am-5:30pm or equivalent)

**Salary**: In line with IPSA pay scales (£21,529 - £34,599)

**Length of contract**: Permanent

Richard Graham MP is looking for a full-time caseworker to join his busy constituency office in Gloucester.

**Key responsibilities will include but are not limited to**:
Work with MP, and all colleagues to help people in Gloucester facing difficulties

Be responsible for handling casework, logging all casework correspondence on to online casework system

Research individual casework with relevant internal and external partners and gather information in order to recommend how to resolve cases

Proactively engage with constituents and stakeholders with face-to-face, telephone and written correspondence

Monitor the progress of cases and completing required action points

Organise constituency surgeries and attend these with Richard

Recognise and analysing patterns and trends in casework

Retain constituent records in line with General Data Protection Regulations

**Person specification**:
**Ability for**:
Strong team work

High levels of communication skills - both written and verbal

Engaging with high profile stakeholders

Drafting complex written correspondence

Working fast and efficiently to respond to individual cases

Building good working relationships with all partners

Working flexibly in a busy team - including some evening work

Learning about laws and rules relating to casework

And above all, sympathetic and resilient, with a good sense of humour

**Desirable skills**:
Adaptable personality, interested in Gloucester and keen to learn more

Knowledge of Gloucester and social environment

Experience of working with vulnerable people

A full driving licence with access to own vehicle (optional)

**Things to consider**:
Flexibility as the office deals with a wide variety of issues, which don’t always happen in office hours - You may be asked to work the occasional evening or Saturday. Time off in lieu will always be given.

**Closing date**: 22 August 2023

**Application details**:
**Interview**:
Interviews may start before the closing date.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).


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