Assistant Consultant

4 months ago

Manchester, United Kingdom Phase 3 Full time

**Purpose of the Role**:
The role of a consultant is complex, challenging and rewarding; undertaking projects, analysing situations, and providing expert advice to address various needs. Collecting of data, developing strategies, proposing solutions, and offering guidance to clients.

An Assistant Consultant is the first step on the ladder of this rewarding career path and its focus is to support the consultancy and services delivery at Phase 3 by supporting projects and initiatives lead by the consultancy team, ensuring effective and excellent delivery. Assistant Consultants are the first port of call for all client queries and issues and so the role is client focused.

Whilst Phase 3 are predominantly HR & Payroll focused this role includes working with a partnering product in the retail sector. This role sits within the Partnerships Delivery Team initially but with a clear intention to move into the Professional Services Team following a successful enablement journey which will be fully supported by the Principal Partnerships Consultant.

**Key Responsibilities**:
This list is indicative and not exhaustive, our organisation is developing rapidly. The HR Systems Consultancy team will work together to cover the holistic Phase 3 Client Service, such that each post-holder is unlikely to be required to deliver all in scope:
1. Work alongside consultants following client meetings to explore consultancy requirements and discuss scope

2. Deliver at least 60% of your working week on a chargeable basis where workloads permit

3. Work with colleagues, clients and partners to devise project initiation documentation and project plans and support the consultancy team based on those documented requirements

5. (Initially) Undertake fully supported training in the one or more IMS to which Phase 3 is committed to supporting for our clients and partner organisations

6. Provide team expertise in specialist configuration areas, with an expectation to own Testing and systems administration

7. Support the consultancy team by receiving and allocating workloads to the relevant consultant, liaising directly with clients on expected resolution dates

8. Use reporting tools to create, edit and burst/schedule analytics suites to client organisations - understand analytical concepts and business intelligence possibilities

9. Assist clients to plan for, prepare and cleanse data prior to migration between systems

10. Carry out internal quality assurance testing and advise on user acceptance testing where applicable

11. Deliver end-user training to the client - including writing training content and materials. This may be onsite at client offices, on Phase 3 premises or offered by phone, remote connection, webinar etc.

12. Document all configuration work, complying with change control procedures and requirements for system documentation

13. Manage the Phase 3 compliance for client and partner timesheet and activity recording - to precise weekly deadline and with absolute accuracy.

14. Participate in client user group meetings and team learning and development events, sharing and acquiring holistic systems market knowledge and industry update

15. Participate in social media activity and networking to engage with the client network and nationwide industry developments

16. Any other activity commensurate with the role of Assistant Consultant

17. Offer advice about configuration options and impact - directly to clients and to own team as well as engaging on discussions

18. Offer a proactive accountability for the highest calibre of professionalism, service and accuracy for team and project work when assigned

**Essential Requirements**:

- Strong analytical thinking, problem solving and open-ness to learning
- Familiarity of at least one Inventory Management System, (IMS) product albeit with mínimal configuration or systems administration but with a strong appetite to learn
- Contextual awareness of the retail sector and the systems
- Understanding of a project life-cycle and methods
- Communicative fluency, both verbal and written
- Builds strong relationships with clients, focuses on impact for the client and responds positively to feedback
- Consistently approaches work with energy and a positive, constructive attitude
- Excellent teamwork skills
- Can work independently and is self motivated
- Excitement about flexibility, independence, initiative and knowledge-sharing in your job
- Commitment to clients, team and a Phase 3 role
- Ability and willingness to travel
- Proficiency in MS Office (Word, Excel)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- Sick pay
- Unlimited paid holidays
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- L

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