Customer Service Administrator

2 days ago


StocktononTees, United Kingdom Imperial Workforce Full time

**Customer Service Administrator**

Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Admin on a Temporary to Permanent basis.

**Salary**: Up to £22,000 per annum

**Contract Type**: Temporary to Permanent

**Location**: Stockton-on-Tees

**Hours**: Full Time

**Job Purpose**

The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service.

**Responsibilities**:

- Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
- Manage the order process from placement to invoicing, resolving queries at each step of the process.
- Manage the order book for the regions including advising customers of any delays to the process.
- Liaising with factories and suppliers ensuring customer service excellence.
- Support Finance to ensure customer payment / terms are adhered to.
- Manage the archive and invoice of orders.
- Coordinate shipments to customers in a timely and cost-effective manner.
- Liaise with the Aftersales Team to resolve aftersales issues to produce remakes as required.
- Liaise with other departments to create an atmosphere centred on delivering customer service excellence for the Company’s business partners.
- Manage time and workload effectively to ensure the highest standards of service.
- Show awareness of departmental KPIs and how you contribute to these.
- Manage personal objectives to achieve in line with department and business objectives.
- Continually monitor current processes and make suggestions for improvement.
- Fully participate in team meetings.
- Carry out any other reasonable duties requested by the Sales & Service Office Supervisor.
- To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
- To follow health, safety and environmental guidelines and procedures in respect of personal and department activities.

**Essentials**
- Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork
- Customer Service qualification or similar experience
- Excellent written and verbal communication and interpersonal skills



  • Stockton-on-Tees, United Kingdom Yodel Full time

    **Customer Service Administrator**: **Role Overview**: Customer Service Administrator Stockton (TS18) - £10.00 ph - 40 hours per week - 5 days out of 7 - Permanent **Benefits**: - Free On Site Parking - Opportunities to progress - Overtime always available! - Uniform provided - 28 Days Holiday Entitlement - Excellent Pension Programme - Staff also receive...


  • Stockton-on-Tees, United Kingdom IMPRESSION RECRUITMENT LIMITED Full time

    An exciting opportunity has arisen for a leading specialist, who are seeking a **Customer Service Administrator** to join them in Stockton-on-Tees. This is a great time to join a growing company, with positive prospects and personal development. We are seeking a proactive individual, with the ability to provide excellentcustomer service. **As the successful...


  • Stockton-on-Tees, United Kingdom Pertemps Network Group Full time

    **Customer Service Administrator**: - 0671117412 Applicants **£10.86 - £11.27 Per Hour** - Full Time**Temporary** **Stockton-on-Tees, Stockton-on-Tees** **Administration** **Job Description**: **Regional Customer Service Support - Administrator** **Stockton** **Temporary with Permanent Opportunities** **£10.86- £11.27 per hour (DOE), Monday to...


  • Stockton-on-Tees, United Kingdom Linthorpe Beds Full time

    Linthorpe Beds have an excellent opportunity for a permanent, full time customer service administrator to join our growing and dedicated team in our website department. We are a long-standing family run business with 3 retail stores and 2 fast growing websites. We work with some of the best brands within the bedding industry in the UK and have been both...


  • Stockton-on-Tees, United Kingdom Imperial Workforce Full time

    **Customer Service Administrator** Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Administrator onPermanent basis. **Salary**: £23,500 per annum plus bonus **Contract Type**: Permanent **Location**: Stockton-on-Tees **Hours**: Full...


  • Stockton-on-Tees, United Kingdom Wolviston Management Services Full time

    We are recruiting a Trainee Customer Service Administrator for a client based in Stockton. Do you have the desire to learn and develop in a new role? Are you looking for a Trainee role which requires good communication and interpersonal skills? If so, then this could be the perfect role to enhance your career! **Main Duties**: - Order receipt and entry...


  • Stockton-on-Tees, United Kingdom Reed Business Support Full time

    REED Business Support are currently recruiting for a Customer Service Administrator to join a fantastic international team! They are looking for a minimum of 1 years contract with the hopes of the role going permanent after! The role is based in Stockton-on-Teesand beneficial if you have your own transport to get on/off site. **Main Responsibilities**: -...


  • Stockton-on-Tees, United Kingdom Imperial Workforce Full time

    **LOCATION**: Stockton-on-Tees **SALARY**:£23,500 **LENGTH OF CONTRACT**:Full time Permanent **ROLE SUMMARY**: The purpose of this role is to ensure all customer service enquiries are resolved and orders are completed in a timely manner to ensure customer installations are enabled effectively leading to excellence in customer service. **DUTIES ARE BUT...


  • Stockton-on-Tees, United Kingdom CV-Library Full time

    Logistics Administrator / Customer Service Salary: £28,000k + excellent benefits Role: Full Time Permanent - Monday – Friday Location: Stockton – Teesside This is an excellent opportunity to join a large European organisation in a Logistics Administrator / Customer Service role. This is a new additional role to the logistics team and...


  • Stockton-on-Tees, United Kingdom Imperial Professionals Full time

    **Customer Service Administrator** Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for an Admin on a Temporary to Permanent basis. **Salary**: Up to £22,000 per annum **Contract Type**: Temporary to Permanent **Location**: Stockton-on-Tees **Hours**: Full...


  • Stockton-on-Tees, United Kingdom InBond Ltd Full time

    InBond, a market leader in the provision of premium customer driven logistic solutions, are seeking an Operations Customer Service Advisor to join the current Customer Service team, working alongside the team and the Customer Service Assistant Manager. Believing in proactive personal development of its employees, this is an exciting opportunity for an...


  • Stockton-on-Tees, United Kingdom InBond Ltd Full time

    InBond, a market leader in the provision of premium customer driven logistic solutions, are seeking an Operations Customer Service Advisor to join the current Customer Service team, working alongside the team and the Customer Service Assistant Manager. Believing in proactive personal development of its employees, this is an exciting opportunity for an...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom Vision Academy Learning Trust Full time

    Job DescriptionWe are seeking a highly skilled Business Administration and Customer Service professional to join our central HR team. As an Apprentice, you will have the opportunity to gain hands-on experience in administration and customer service while working towards a Business Administration Apprenticeship.The successful candidate will be responsible for...

  • Service Administrator

    2 weeks ago


    Stockton-on-Tees, United Kingdom Ford & Slater Limited Full time

    SERVICE ADMINISTRATOR Ford and Slater are one the UKs largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business.We currently have a vacancy for a Service Administrator in our fantastic DAF Dealership in Stockton.As a Service Administrator, we can offer you: A...


  • Stockton-on-Tees, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 267687**Salary**: - £19,355**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...

  • Service Administrator

    7 months ago


    Stockton-on-Tees, United Kingdom Vertu Motors Full time

    We have a fantastic opportunity for a Service Administrator to come and join us at our Vertu BMW Teesside dealership! This is a fantastic time to begin your career with one of the largest Motor Retailers within the UK and benefit from our on-going training and development opportunities. We are offering a basic salary of £26,000 with an OTE of £26,000 plus...


  • Stockton-on-Tees, Stockton-on-Tees, United Kingdom FORD & SLATER LIMITED Full time

    Job DescriptionFord and Slater, a leading DAF Truck dealers group with multiple locations in the UK, is seeking an experienced Service Administrator to join their team.This role offers an exciting opportunity for individuals to work within the commercial vehicle sector and develop their skills in administration and customer service.The ideal candidate will...


  • Stockton-on-Tees, United Kingdom Great North Air Ambulance Service Full time

    **The role**:Administrative Assistant **Base**:GNAAS Trading Company,Progress House, Urlay Nook Road, Eaglescliffe, Stockton on Tees, TS16 0QB **Hours**:37 hours per week (Monday - Friday) **Contract Type**:Permanent **Salary**: £21,000 per annum The Great North Air Ambulance Service (GNAAS) is a fast paced, growing organisation which operates two...


  • Stockton-on-Tees, United Kingdom PX Limited Full time

    **Our Business** Our Head Office is based in Stockton-on-Tees and is home to our administrative support teams, engineering & maintenance support team & energy services teams. The Offices are located on the river Tees with close access to walks, shops and restaurants. **The Opportunity** We are now recruiting for a Business Services Administrator at our Head...

  • Case Administrator

    7 months ago


    Stockton-on-Tees, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 325933**Salary**: - £20,126 - £23,182- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...