Customer Supply Coordinator

1 day ago


Manchester, United Kingdom PZ Cussons Limited Full time

We have a fantastic opportunity for a **Customer Supply Coordinator** to join our **Customer Supply & Logistics team** here at PZ Cussons, on a **Permanent, Full-Time basis**.

**About Us**

PZ Cussons is a global, fast-moving consumer goods (FMCG) company, with office locations in the UK, US, Australia, Africa and Asia. Throughout our 135 year history, we have successfully adapted and evolved to the constantly changing consumer, market, and economic environments. Our diverse portfolio of brands can be found across four major categories**:Personal Care**, **Beauty,** Food & Nutrition, Home Care and Electricals.

We have a real passion for our employees, our consumers and our brands and we strive on creating moments of pleasure for everybody, every day. You will recognise some of our renowned, market-leading household names (think **Carex, Imperial Leather, Original Source, St Tropez** ) and now here is the opportunity to join the organisation responsible for them.

If you are looking for an opportunity to work with some key customer/supplier relationships in an industry-leading organisation, or are looking to channel your energy in working together with a broad number of teams to build great relationships, this role could be the one for you This opportunity will be directly responsible for our **Personal Care and Beauty** business

**The Role**

Due to an internal move, we are looking for a curious and problem-solving individual, who is able to break down information analytically and has the ability to communicate effectively with internal and external customers. You will report directly into the Customer Supply Managerand work closely with our Customer Supply & Logistics team. They will be accountable for end-to-end customer order management, and the clear effective communication and resolution of service-related queries.

**Duties/Accountabilities**

Your main duties will involve:

- Manage supply relationship with customer through building rapport, good decision making and strong analytical and communication skills. Reporting both internally and externally service levels, stock and logistics issues to build confidence in PZ’s ability to maximise Customer availability. Plan and lead customer supply chain meetings to identify issues and agree action plans for future development of processes / ways of working to support maximising retail sales.
- Drive high customer service levels through active challenge cross functionally with Supply Planning and Demand teams in both UK and Beauty BUs through the stock issues processes.
- Liaise with commercial team and MS&P team to allocate stock in line with policies - understand wider business context to prioritise and maximise customer satisfaction / availability /profit.
- Investigate credit requests and non-conformances - working with 3PL partners and customer to resolve disputes and appeal fines imposed by customers, and ensuring root cause resolution where appropriate.
- Stock reconciliation/idoc issues through investigatory skills and robust challenge across 3PL partners and Supply Planning teams to ensure compliance with internal processes and accurate recording of net working capital.
- Working with outsourced Consumer Services team to facilitate consumer issue resolution.
- Identify opportunities to reduce cost to serve through maximising load utilisation & minimising case pick as well as working on wider efficiencies through understanding, devising and implementing changes to customer and 3PL partners processes / transport arrangements.
- Superuser responsibility for Order to Cash and Logistics areas. This includes strong system knowledge, testing and training within the team.

**Key Attributes/Skills**:

- Has experience working with FMCG or Consumer goods - understands principles of working with a large volume of orders and deliveries at a pallet delivery level.
- Clear understanding of how 3PLs operate and basic principles of warehousing and logistics.
- Has strong appreciation of relevant processes in key departments - e.g. Supply Planning, Demand Planning, MS&P, Accounts Receivable, Sales.
- Understands how to wider business works and enthusiastically seeks out further information to provide own wider context. Engages with the brands, wants to understand financial performance etc

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexible schedule
- Flexitime
- Free or subsidised travel
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programmes
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester, M22 5TG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supply chain: 1 year (preferred)



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