Centre Support Assistant

4 days ago


Coalville, United Kingdom Leicestershire County Council Full time

**JOB PURPOSE**:

- ** **To be the welcoming face of the Children & Families Wellbeing Centres
- To ensure seamless service delivery in a safe environment for parents, children, young people and professionals
- To provide administration support service to the Children & Families Wellbeing Service
- To ensure a smooth transition into the 0-19 service
- To work across the locality and provide peripatetic support at any centre
- Dealing with general enquiries from professionals and service users and signpost to relevant services
- Manage and diffuse some difficult situations
- Report any Health & Safety concerns
**ESSENTIAL REQUIREMENTS**:

- NVQ 2 or equivalent in literacy and numeracy or relevant equivalent experience.
- Administration, including reception, message taking and relaying; and maintaining record systems.
- Production of word-processed reports and correspondence.
- Working as part of a team.
- Computerised data entry and using spreadsheets.
- Knowledge of social media and effective ways of communication.
- Full understanding of the need to maintain confidentiality.
- Good standard of numeracy, sufficient to collate statistical information.
- Good knowledge & understanding of Health & Safety Procedures
- Good level of literacy sufficient to enable the production of high-quality written materials suitable for a variety of audiences.
- Clear communication skills and good telephone manner.
- Ability to engage and communicate with parents, young people and children.
- Ability to work with a range of professionals and practitioners as part of a team
- To work flexibly to meet changing priorities.
- To produce accurate work to deadlines.

**Please see the Job Description / Person Specification which are attached further down on this page**

We are on a journey to be an inclusive department where a culture to celebrate equality, diversity and inclusion is embedded and discrimination challenged at every level together as a department. We warmly welcome those from all cultures, ethnicities and beliefs - this diversity is vital to our journey and is fundamental to our values and enriches the services we offer our children and families.

**We particularly welcome applicants from black, minority, ethnic (BME) communities, disabled people and lesbian, gay, bisexual and trans (LGBT) communities, as they are currently under represented within our workforce.**

**For further information about working for Leicestershire County Council, please click **here**.


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