Visitor Experience Coordinator

1 week ago

Burford, United Kingdom Blue Cross For Pets Full time

**Contract: 1 x full time & 1 part time (2 days per week)**

**Salary: £21,840 per annum (pro rata for part time)**

**Location: Burford, OX18 4PF**

**Closing date: Monday 3 June 2024**

**Interview date: 11 & 12 June 2024**
- We’re recruiting a Visitor Experience Coordinator to join our welcome area team based at our Burford site in the beautiful CotswoldsMore about the role
- The Visitor Experience Coordinator is pivotal in delivering an outstanding visitor experience for all internal and external visitors to our site. This role supports the delivery of the Blue Cross strategy by ensuring a fantastic visitor experience and providing excellent administrative services. As the first point of contact, making a great first impression is crucial.- This role will see you carrying out duties such as:
- **First Impressions**: Provide a warm and friendly welcome to all visitors, addressing their immediate needs, and offering support, guidance, and direction.
- **Team Collaboration**: Work as part of a team to foster a positive “One Blue Cross” culture, continually seeking ways to enhance the visitor experience.
- **Tours and Inductions**: Organise and conduct pre-arranged tours, providing information on Blue Cross's history and current activities, tailored to visitor needs. Participate in team member inductions showcasing the directorate's work.
- **Coordination**: Coordinate and direct contractors, volunteers, and interviewees, liaising with relevant departments across the Burford site.
- **Administrative Tasks**: Offer administrative assistance for cross-directorate activities and assisting with registering new clients, updating information, and preparing paperwork for animal rehoming.
- **Visitor Feedback**: Collaborate with the Assistant Manager - Client Services and Customer Care team to collect, analyse, and utilise visitor feedback for improving the client experience, including recording compliments and complaints.

**Working patterns**
- 1 x full time (£21,840 per annum) - 35 hours a week working Monday to Friday- 1 x part time (8,736 per annum) - 14 hours a week working Sundays and Mondays- About you- With experience in defusing emotional situations, you will meet people’s needs in a personable yet process-oriented manner. Possessing a high degree of emotional intelligence and personal resilience, you will show empathy while remaining pragmatic. A genuine interest in helping people and pets, and promoting Blue Cross's inclusive, compassionate, and courageous values, is essential. Enjoying teamwork, you will embrace change and continuously seek ways to improve the visitor experience.-
**Knowledge, skills, and experience**
- Delivering outstanding customer service as a priority
- Employment or volunteering in a highly reactive visitor facing working environment.
- Experience of dealing with difficult situations that are emotionally charged.
- Employment or volunteering in a role involving administration of people data and working within GDPR.
- Providing support and customer care to a wide variety of audiences
- Supporting a multifunctional organisation with competing needs
- Demonstrable experience of remaining calm under pressure when dealing with members of the public

**How to apply**- We reserve the right to close this vacancy early should we receive an overwhelming response.Blue Cross benefits
- Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.- In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.- Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees

About Blue Cross
- Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
- Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
- We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
- Pets change lives. We change theirs.**Our commitment to diversity and inclusion**

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recrui

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