Customer Ambassador Co1/2

7 months ago

Farnham, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**:
As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile.

**Your main responsibilities will be**:

- Often the first port of call for our customers, whether that be for information, or to buy a ticket, your job is to make sure the customer has everything they need to travel confidently by train.
- As your experience grows, you will become the font of all knowledge about not only the customer's SWR journey, but about key destinations, attractions and London transport.
- You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be checking everything is working and safe, to clearing up rubbish, or providing a helping hand to a customer, you are the face of SWR and can make a difference to someone's day.
- To help you deliver great customer service we will give you the tools for the job. These will range from the smart technology you will need to offer the best possible up to the minute information about our services to the outstanding training programme that will give you the knowledge to provide customers with the correct ticket for their journey

**As a minimum, you will need to be**:

- Organised, proactive and able to efficiently prioritise tasks.
- Able to cope with repetitive tasks under pressure.
- A great communicator that enjoys working with people.
- Confident and happy to approach and talk to new people.
- Passionate about doing the right thing - nothing is too much trouble.

**Working pattern**:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week over 5 days, including early, late and weekend shifts.

Shifts include:
Monday - Friday: 05:30 - 12:54 / 12:56 - 20:20

Saturdays: 10:36 - 18:00

Sundays: 08:00 - 18:30

**The Reward**:
Training: £20,993 plus £451 regional allowance per annum.
Fully trained: £24,352 plus £451 regional allowance per annum.

**There may on occasions be the opportunity to work on rest days or to do overtime. This may give the possibility of your overall pay being approximately £32,000 per annum plus regional allowance.**

As well as a competitive salary, we offer a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employee
- Free leisure travel for spouse/partner and dependants (criteria dependant)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Service Ambassador

    3 weeks ago

    Farnham, United Kingdom TFG BRANDS (LONDON) LIMITED Full time

    Customer Service AmbassadorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at TFG BRANDS (LONDON) LIMITED. As a key member of our team, you will be responsible for delivering exceptional customer experiences that exceed our customers' expectations. Your primary focus will be on understanding...

  • Customer Service Ambassador

    3 weeks ago

    Farnham, Surrey, United Kingdom Nuffield Health Brentwood Full time

    Company OverviewNuffield Health is a leading healthcare provider dedicated to delivering exceptional patient care and promoting well-being.We are seeking a skilled Customer Service Ambassador to join our team at our Farnham Fitness and Wellbeing Club. This is an exciting opportunity for the right individual to make a positive impact on our members'...

  • Brand Ambassador

    7 months ago

    Farnham, United Kingdom Porta Romana Full time

    **About us** Porta Romana is an English company; whose brand is synonymous with luxury lighting and furniture, supplying many of the most prestigious hotels, yachts, and residential projects around the world. With offices in Farnham, Surrey, and a Showroom in the Chelsea Harbour Design Centre, London, we are now seeking a Brand Ambassador for the South of...

  • Brand Ambassador

    4 days ago

    Farnham, United Kingdom REL Field Marketing Full time

    What's the role about?: **Brand Ambassador** Looking for a little bit of extra work before Christmas? Free between 21st November - 2nd December (not all dates needed) We are recruiting chatterboxes with excellent customer service people, to chat through vape products to existing vape users **Package: £** **12.33** **per hour (Includes Holiday Pay) +...

  • Brand Ambassador

    7 days ago

    Farnham, United Kingdom REL Field Marketing Full time

    What's the role about?: **Brand Ambassador** Looking for a little bit of extra work before Christmas? Free between 21st November - 3rd December (not all dates needed) We are recruiting chatterboxes with excellent customer service people, to chat through vape products to existing vape users **Package: £** **12.33** **per hour (Includes Holiday Pay) +...

  • Brand Ambassador

    7 months ago

    Farnham, United Kingdom REL Field Marketing Full time

    What's the role about?: **Brand Ambassador** **If you're a people person with a passion for food and drink** **If you are looking for a job where you pick which shifts you want to work** **Then this opportunity has your name all over it!** **Zero Hours Contract, permanent, shifts are offered a month in advance** **Package**:£11.68 per hour (includes...

  • Customer Service Ambassador

    3 weeks ago

    Farnham, Surrey, United Kingdom Nuffield Health Brentwood Full time

    About Our Ideal CandidateWe are looking for an individual who shares our passion for delivering exceptional customer service and creating a positive experience for all our members and visitors.Your Skills and Qualities:You have a strong ability to communicate effectively with people from diverse backgrounds.You are proactive, reliable, and able to work well...

  • Customer Experience Specialist

    7 months ago

    Farnham, United Kingdom Symprove Full time

    _Hello we’re Symprove, pioneers in microbiome research and on a mission to change the lives of people with gut health related conditions. Our research with world leading research institutes is uncovering just how many aspects of our health are tied to our gut and the life-changing role Symprove can play._ **Key purpose of the role** Our Customer...

  • Customer Experience Representative

    3 weeks ago

    Farnham, Surrey, United Kingdom Nuffield Health Brentwood Full time

    Nuffield Health Customer Service RepresentativeJoin our team at Nuffield Health Farnham FWC and become an ambassador for our club. As a Front of House Team Member, you will be responsible for creating a positive first impression for our members and visitors.This role requires excellent communication skills, flexibility, motivation, and initiative. Basic...

  • Customer Service Ambassador

    2 months ago

    Farnham, Surrey, United Kingdom Tesco Partners Full time

    Estimated Salary: £25,000 - £28,000 per annum, dependent on experience and location.

  • Brand Ambassador

    3 days ago

    Farnham, United Kingdom REL Full time

    _Looking for a little bit of extra work before Christmas? Free between 21st November - 2nd December (not all dates needed) We are recruiting chatterboxes with excellent customer service people, to chat through vape products to existing vape users_ **Want to know a bit more?** We're coming up to the busiest time of year (October to December) for promoting...

  • Customer Advisor

    7 months ago

    Farnham, United Kingdom Boots Full time

    Summary Job Reference: - 229923BR Farnham, The Borough Permanent 15 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to...

  • Customer Care Specialist

    7 months ago

    Farnham, United Kingdom Symprove Full time

    _Hello we’re Symprove, pioneers in microbiome research and on a mission to change the lives of people with gut health related conditions. Our research with world leading research institutes is uncovering just how many aspects of our health are tied to our gut and the life-changing role Symprove can play._ **Key purpose of the role** Our Customer Care...

  • Christmas Customer Advisor

    7 months ago

    Farnham, United Kingdom Boots Full time

    Summary Job Reference: - 220590BR Farnham, The Borough Fixed Term We are now recruiting Christmas Customer Advisors for our Farnham, The Borough store. Available shift patterns: Sunday, Saturday Monday and Tues flex up **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...

  • Hgv Jetting Driver

    1 week ago

    Farnham, United Kingdom Thames Water Utilites Full time

    **Who are we?** Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our...

  • Christmas Customer Advisor

    4 days ago

    Farnham, United Kingdom Boots Full time

    Job Reference: 191668BR Farnham, The Borough Fixed Term Full-time | Part-time We are now recruiting Christmas Customer Advisors for our Farnham, The Borough store. **Need to know** We are now recruiting Christmas Customer Advisors for our Farnham, The Borough store. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great...

  • Hgv Driver

    2 weeks ago

    Farnham, United Kingdom GCS Associates Full time

    **Role**:HGV Class 2 - HIAB Driver **Location**: Woking **Sector**:Builders Merchants **Salary : £28,000 - £31,000 (Depending on Experience)** FULL TIME / PERMANENT POSITION We are recruiting a Class 2 Driver for a Building Merchants. Excellent company to work for and the necessary training will be given where required. You will need a valid **Class...

  • Class 2 Driver

    1 week ago

    Farnham, United Kingdom Alecto Recruitment Ltd Full time

    **Position**: Class 2 Driver **Salary / Package**: £39,000 **Location**: Farnham **The Position**: This is a full-time permanent position covering the Farnham area The role is working for one of the leading the UK's waste management industry for over 100 years. With set hours working 2pm - 11.30PM Monday - Friday with overtime freely...

  • Lgv 2 Driver

    7 months ago

    Farnham, United Kingdom Biffa Waste Services Full time

    **LGV 2 Driver - PM SHIFT** **£18.14 per hour** **Monday - Friday** **42.5 hour week (Flexible Hours Available)** **Are you looking for a change with flexible hours that work around you?** **Are you tired of working long hours, night outs, or just looking for something more local?** **We are currently recruiting for a number of LGV 2 drivers for a...

  • Customer Assistant

    7 months ago

    Farnham, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...