New Build Customer Care Coordinator

6 days ago


Sutton Coldfield, United Kingdom Taylor Herrick Recruitment Full time

Job Opportunity: New Build Customer Care Coordinator

Company: Family-owned developer
Location: Staffordshire

**Salary**: Circa £22k - £27k plus bonus

Core Hours: 8.30am-5:30pm Monday to Friday with an hour’s lunch or 8.30am-5pm with 30 mins lunch. Potential for 2 days a week 7.30am-4.00pm with a 30 min lunch.

TH Recruit is thrilled to collaborate with a leading family-owned developer—one of the UK's largest privately-owned house-building groups. Our client is currently seeking a proactive and dynamic Customer Care Coordinator to join their Midlands team based in Staffordshire. If you are passionate about delivering exceptional customer service and thrive in a vibrant, team-oriented environment, we want to hear from you.

Role Overview:
As a Customer Care Coordinator, you will be at the forefront of ensuring customer satisfaction, serving as the central point of contact for our purchasers. Your strong communication skills, patient approach, and exceptional organizational skills will be crucial in delivering consistently outstanding service. Join a company that values ambition and cares for its employees, providing opportunities for growth, progression, and fantastic benefits.

Main Duties:
Validate complaints and efficiently resolve problems, seeking guidance when required.
Coordinate Customer Care Technicians, suppliers, and sub-contract trades to resolve issues and schedule appointments.
Ensure work is carried out to the purchaser’s satisfaction and categorize works successfully.
Update and maintain records using Sitestream and manage costs effectively.
Develop an understanding of the Social Housing Defect Reporting Process and assist in logging defects when required.
Process 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attend necessary meetings and comply with company policies and procedures.
Undertake additional tasks as reasonably required, ensuring compliance with Health and Safety aspects related to Covid-19.
Essential Skills/Attributes:
Customer service experience within an office environment.
Experience in the use of CRM software.
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multitask with excellent time management.

Company Benefits:
Scottish Widows Pension Scheme.
33 days holiday entitlement (including bank holidays).
Group Staff Discount at Triumph Motorcycles Ltd.
Competitive discount on our homes (dependent upon the property and location).

How to Apply:
Inclusivity:
**Benefits**:


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