Customer Service Advisor

6 months ago

Fawley, United Kingdom Barna Shields Recruitment Full time

**Customer Service Advisor**
- **Monday - Friday 11:30-20:00**:

- with weekend rota (1 Saturday morning in every 6-8 weeks)
- **£11.65** per hour
- **£21,000 **per annum plus overtime paid at time and a half
- **Hybrid working** after successful completion of 3-month probation period.

Our client is the UKs leading LPG Supplier, offering a range of off grid energy options for various customers and clients.

A very exciting opportunity has arisen, to join our client’s team working as a **Customer Service Agent.**

**Responsibilities**:

- Receive customer queries and complaints, research and resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions.
- Achieve quantitative and qualitative service standard performance targets.
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, and other departments, when necessary.
- Assist in developing processes for constant improvement for the benefit of the customer.
- To stay focused and motivated with a positive attitude towards learning, growth, and change.
- Be able to challenge yourself and others to make step changes in knowledge, experience, skills, and behaviour, and share knowledge of best practice.

**About you**:

- Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
- Have a strong sense of ownership and take pride in your work
- Be well organized and able to work under pressure
- Have excellent attention to detail
- Have good IT systems knowledge

For more details, please call Barna Shields on **02380 22 2286**

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Types**: Full-time, Temp to perm

**Salary**: £11.65 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- Do you live in SO45?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: VR/07922

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