Entry Level Customer Services Assistant

3 days ago


Milton Park Industrial Estate, United Kingdom MP Jobs Ltd ta MP Recruitment Group Full time

Hybrid (2 days in offices in Milton Park)

Hours are 8:30 to 17.00 Monday to Friday (NB first 4 weeks will be onsite training)

My client is a market leader in specialist safety, health, and environmental technologies, well established, a global leader in developing solutions that push the boundaries of science and technology.

**Overview**

As a member of the Customer Relationship Team, you will be responsible for providing exceptional support and customer service to all customers. Full training offered on Software systems And Product knowledge.

To be the first point of contact for the customer questions and liaise with other departments to ensure the customers’ needs are met and any issues managed through to resolution.

**You will be responsible for managing the following activities**
- Managing the reception mailbox and team mailboxes and allocating work to the relevant team member.
- Provide resolutions to customer where necessary within agreed timescales recording all contact and outcomes in CRM.
- Update the ERP and CRM systems as required to assist the smooth running of the department.

**Your Skills/Experience**
- Excellent communication skills in both writing and verbal form
- Methodical approach to problem solving
- Computer Literate in MS Office
- Flexible attitude to work
- High level of attention to detail
- Willingness to learn our products for order loading and learning new systems
- Educated to GCSE Maths, English and Science Grade C/4

**Benefits and Hours of Work**
- Hours are 8:30 to 17.00 Monday to Friday (NB first 4 weeks will be onsite training)
- Hybrid working 3 days working from Home
- Generous company pension/Company shares
- 25 days holiday plus your birthday off (3 days holiday purchase)
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus passes
- Annual train tickets payment scheme
- Eyecare scheme and Health cashplan
- Employee assistance programme
- Learning and development opportunities



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