Customer Service Assistant

6 months ago

Liverpool, United Kingdom Liverpool Chiropractic & Sports Injury Clinic Full time

Are you energetic, self motivated, and willing to go the extra mile? Would you like to join an expanding team of amazing professionals? Do you have fantastic communication and customer service skills? Do you have a passion for helping the local community? Are you excellent at multitasking and managing the smaller details? Then, we are looking for you If you haven’t heard of Liverpool Chiropractic & Sports Injury Clinic by now, we are a rapidly growing company that is looking to expand our team Due to our rapid growth we are looking for a Customer Service Assistant / qualified Sports Massage Therapists to join our multidisciplinary team.

Who we are looking for:

- Someone who is friendly and personable (very important when liaising with patients).
- Someone who is a great communicator and an excellent team player.
- Someone who brings energy and fun to our clinic.
- Someone who is punctual. To be early is to be on time, and to be on time is to be late.
- Someone who is flexible and comfortable in a fast-paced environment.
- Someone who is productive and always strives to improve and learn.
- Someone who loves taking care of people and are interested in health and wellness
- Someone who is proficient in using telephone systems, calling potential clients and dealing with customers requests.
- Someone who posses strong admin skills with the ability to multitask
- Someone who is social media savvy
- Someone who will maintain high standards even when working under pressure
- Someone who is able to work flexible hours between 7.45am and 7.30pm

As a Sports Therapist your purpose is to provide sports massage therapy and care to patients.

In addition to this you will:

- Make sure that as a Sports Therapist, all tasks are carried out in accordance with our policies and procedures.
- Meet and greet patients with a friendly and professional manner.
- Respond to patient's questions, queries and requests.
- Provide safe and effective treatment
- Attend to patient needs, and ensure the clinic runs on time.
- Assist the Chiropractor during examinations if/when needed.
- Provide patients with information about Chiropractic Care and how to get the best out of their treatments.
- Ensure the general hygiene, maintenance and smooth operation of the clinic.
- Ensure equipment is clean and in working order.
- Maintain cleanliness of the treatment rooms and general tidiness of the clinic.
- Attend regular team meetings to problem solve and promote the clinic.
- Ensure your insurance is up to date.
- Participate in Continued Professional Development.

As a customer service assistant a typical day will include:

- Supporting and assisting with the running of the clinic
- Greeting the patients and creating a welcoming environment
- Dealing with telephone enquiries, calling prospective clients and social media enquiries
- Daily cleaning of the clinic to ensure our high standards are kept
- Managing the clinic diary and administration
- You will learn about chiropractic and how to support the chiropractic team.

Training and support will be provided.

Please include a cover letter highlighting your interest in the vacancy, your notice period if applicable and if you drive.

You must have at least a level 3 soft tissue/sports massage qualification

**Job Types**: Full-time, Permanent

Pay: £21,886.00-£35,326.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Licence/Certification:

- At least a Level 3 Soft Tissue/Sports Massage Qualification (preferred)

Work Location: In person

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