Customer Service Representative

2 weeks ago


Liverpool, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

**Responsibilities**:

- Communicate with customers via various face to face channels to assist with inquiries, orders, and complaints
- Provide accurate and timely information to customers regarding products, services, and promotions
- Upsell products or services to customers when appropriate
- Perform data entry tasks to update customer records and maintain accurate information
- Handle customer complaints and resolve issues in a professional and efficient manner
- Follow up with customers to ensure their satisfaction with the resolution of their inquiries or concerns
- Maintain a high level of product knowledge to effectively address customer questions or concerns
- Analyze customer feedback and provide suggestions for process improvements

**Qualifications**:

- Fluent in English; multilingual skills, are highly desirable
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Previous experience in a customer service role is preferred but not required

**Job Types**: Full-time, Permanent

Pay: From £23,993.51 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024



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