Sales Support Executive

3 days ago


Croydon, United Kingdom Allianz Partners Full time

**Job Title: Sales Support Executive**

**Reporting to:Chief Sales Officer**

**Department: Nordic and Baltic**

**Salary: £21,500 - Salary negotiable based on experience**

**Bonus: £1,500**

**Summary**:
**Hours**

Thirty-five hours per week. However, due to the nature of this role hours may vary in line with the needs of the business.

**Main tasks**:

- Quality check, cleanse and submit roadside assistance/warranty claims data via partners portals, to ensure agreed remuneration is received within agreed deadlines.
- Liaise with operations partners to remedy any rejected cases for resubmission within client deadlines.
- Collection, consolidation and submission of agreed reports to HQ
- Carry out quality control checks for monthly operations invoicing
- Review of travel claims costs and data prior to invoicing
- To refresh and maintain local data warehouses with regular data uploads Including, but not limited to:

- Telephone statistics,
- Sales and claims volumes
- KPI/SLA performance, to enable platform performance monitoring
- Support partner operational and invoicing questions, and prepare ad hoc analysis and respond to client requests
- To provide general support to the team in instances of leave or absences
- Any ad hoc tasks as requested by the Chief Sales Officer and department managers
- To support the Automotive and Travel teams in the creation of business proposals and presentations and on occasion attend overseas meetings

**You will also be responsible for the following.**

**Health & Safety**
- To ensure that your work area is always kept safe and tidy.
- To abide by the Local Statutory and Regulatory Health & Safety requirements.
- To notify the Director, General Manager of any Health & Safety issues arising.

**Training**
- To advise your manager of any areas of work for which you require any additional training.

**Quality Management**
- To follow all documented quality procedures and instructions.

**Key Performance Areas**
- To work towards achieving 100% on all Company and individual key performance targets.

**Appraisals**
- Participate and contribute towards individual annual appraisals, team meetings, and regular one-to-one assessment sessions.

**General**:

- To manage or assist with relevant ad-hoc projects as required by your manager
- Complete all appropriate administration.

**Regulatory**
- To work within, and be always compliant with, all relevant regulations and legislation applicable to the role.

**PERSON SPECIFICATION** **Title: Sales Support Executive**

**Department**: Nordic and Baltic

**Location**: Office/Hybrid

**ATTRIBUTES**

**ESSENTIAL**

**DESIRABLE**

Presentation
- Professional appearance in line with working within a corporate environment.

Education/Training/

**Qualifications**:

- Good standard of general education including Maths and English at GCSE/A 'Level or equivalent
- Degree/professional qualifications an advantage

Special Skills & Knowledge

**Evidence of experience within the following areas**:

- Automotive, warranty, insurance, assistance or travel industry
- Intermediate/advanced Excel skills
- A good working knowledge of Word and PowerPoint
- Various IT/in-house systems
- Ability to interpret data and draw conclusions from information supplied
- Strong administration and organisational skills
- Results orientated
- Facilitation of process improvement
- Capacity to work on multiple concurrent projects and under tight timelines
- MS Excel VBA skills
- Knowledge of database management systems, e.g., Access
- Fluent in a Scandinavian language

Aptitude/Personality
- Proactive and highly motivated
- Professional approach to work duties
- Strong communication and interpersonal skills
- Ability to work effectively within a team
- Commercially astute and at ease with complex financial analysis

Other
- Flexibility to travel and accommodate overnight stays outside of the UK

Full UK/EU driving licence



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