Service Review Executive

3 weeks ago


Liverpool, United Kingdom Swift Temps Full time

**Job Purpose**:
To provide service excellence in the handling and management of regulated complaints within the business.

**Key Duties & Responsibilities**:

- Receive, log and handle complaints in compliance with company policy and procedure
- Provide excellent service throughout the complaint handling journey
- Maintain a professional, calm and objective manner when interacting with any stakeholders
- Work in collaboration with the legal teams facilitating accurate complaint handling
- Ensure all system processes are followed end to end
- Produce management information reports summarising activity and remediation
- Liaise with all colleagues in a professional manner

**Experience & Knowledge**:

- Experience with legal claims and working in a professional services environment
- Experience in complaint handling and customer service
- Excellent interpersonal and communication skills.
- Experience of working in client facing roles with supporting systems and processes.
- Ability to work independently and as part of a team

**Benefits**:

- 25 days’ holiday plus bank holidays
- Hybrid working model
- Medicash cash plan - claim back dental/optical appointments/physiotherapy
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Training and development opportunities

Job Reference: INDP

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Complaint handling: 1 year (preferred)

Work Location: Hybrid remote in LIVERPOOL

Reference ID: INDP



  • Liverpool, United Kingdom Reed Legal Full time

    Reed are delighted to be working with one of the UK’s leading providers of insurance and legal services who have built a reputation for an ethical approach to their delivery of a variety of fully outsourced claims solutions. The reason for the Service Review Executive role is to provide service excellence in the handling and management of regulated...

  • Review Officer

    2 weeks ago


    Liverpool, United Kingdom Homecarers (Liverpool) Ltd Full time

    **HCL Job Description** **Position**: Review Officer **Rate of Pay**: £23,400 per annum **Hours**: 40 per week, to be worked flexibly. **Location**: Homecarers (Liverpool) Ltd, Floor 3 Rathbone Building, Liverpool Innovation Park, L7 9NJ **Reports to**: HCL Compliance Manager **Main purpose of the role**: To undertake the role of Review Officer,...

  • Review Officer

    4 weeks ago


    Liverpool, United Kingdom Homecarers (Liverpool) Ltd Full time

    **HCL Job Description** **Position**: Review Officer **Rate of Pay**: £23,400 per annum **Hours**: 40 per week, to be worked flexibly (Alternative Weekends - no on call required). **Location**: Homecarers (Liverpool) Ltd, Floor 3 Rathbone Building, Liverpool Innovation Park, L7 9NJ **Reports to**: HCL Compliance Manager **Main purpose of the...


  • Liverpool, United Kingdom Page Personnel Full time

    Investment management firm - Great exposure with good progression **About Our Client**: This leading and growing financial services organisation provides investment advice and wealth management services to a wide variety of clients. Having won many awards recognised within the financial services sector, the business prides itself and providing top class,...


  • Liverpool, United Kingdom ALPHAATOMIC LTD Full time

    **Customer Service Executive** **Duties**: - Provide exceptional customer service to clients in person - Up sell products and services to maximize sales opportunities - Analyse customer needs and recommend appropriate solutions - Handle and resolve customer complaints or issues in a professional and timely manner - Build and maintain relationships with new...


  • Liverpool, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    As a Customer Service Executive, you will be at the forefront of our commitment to customer success. Your primary responsibility will be to engage with our valued customers, address inquiries, resolve issues, and ensure a seamless experience. This role requires strong communication skills, empathy, and a passion for exceeding customer...

  • Claims Executive

    5 days ago


    Liverpool, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **Benefits** *** Liverpool £35000 16/02/2024 NJR14579 Plus Benefits DESCRIPTION Claims Executive Liverpool - Hybrid working Are you an experienced Claims Executive seeking a new opportunity with a fantastic and highly professional insurance broker? We are supporting a highly reputable insurance...


  • Liverpool, United Kingdom Page Personnel - UK Full time

    Investment management firm - Great exposure with good progression **About Our Client**: This leading and growing financial services organisation provides investment advice and wealth management services to a wide variety of clients. Having won many awards recognised within the financial services sector, the business prides itself and providing top class,...

  • Executive Officer

    7 days ago


    Liverpool, United Kingdom Nugent Full time

    The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job reference** REQ000306 **Date posted** 17/02/2023 **Application closing date** 10/03/2023 **Location** Liverpool **Salary** Salary - £35,354 per annum/pro...

  • Claims Executive

    7 days ago


    Liverpool, United Kingdom Griffiths & Armour Full time

    We have an exciting opportunity for a Claims Executive to join our thriving General Claims team. **What does the role involve?** The Claims Executive will deliver a high-quality efficient claims' service to our clients, and as an expert member of the team, you will be responsible for managing a variety of claims including Corporate, Motor (fleet),...


  • Liverpool, United Kingdom The Recruitment Pool Full time

    Due to company growth my client are a well-established law firm are expanding into the Liverpool City Centre. We are looking for a diligent, confident, self-motivated and experienced person to fill the role of Litigation executive Discuss potential claims and provide an initial screening review on the telephone in-line with the agreed criteria for new...

  • Marketing Executive

    1 week ago


    Liverpool, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Marketing Executive role is a key hire for the marketing team, where you will be supporting the Marketing Manager with a wide range of B2B campaigns. This is the perfect opportunity if you have gained some marketing experience and looking for the next step in your career. **Client Details** Joining a large and growing organisation who have built a...


  • Liverpool, United Kingdom Page Personnel - UK Full time

    Exciting opportunity to join a Charity based in Liverpool - Permanent position, Hybrid working **About Our Client**: Our client is a well-established and respected organisation in the Not-for-Profit sector, boasting a strong team of over a thousand employees. With a national presence, their head office is based in Liverpool and they pride themselves on...


  • Liverpool, United Kingdom Page Personnel Full time

    Exciting opportunity to join a Charity based in Liverpool - Permanent position, Hybrid working **About Our Client**: Our client is a well-established and respected organisation in the Not-for-Profit sector, boasting a strong team of over a thousand employees. With a national presence, their head office is based in Liverpool and they pride themselves on...


  • Liverpool, United Kingdom Cobalt Housing Full time

    Cobalt Housing is a registered housing association based in North Liverpool. Cobalt was formed in February 2003 following the transfer of our homes from Liverpool City Council. As the majority landlord in the area Cobalt are also actively engaged in a wide range of economic, neighbourhood and community regeneration activities in the area that they serve. By...


  • Liverpool, United Kingdom Cobalt Housing Full time

    Cobalt Housing is a registered housing association based in North Liverpool. Cobalt was formed in February 2003 following the transfer of our homes from Liverpool City Council. As the majority landlord in the area Cobalt are also actively engaged in a wide range of economic, neighbourhood and community regeneration activities in the area that they serve. By...

  • Claims Executive

    7 days ago


    Liverpool, United Kingdom Griffiths & Armour Full time

    We have an exciting opportunity for a Claims Executive to join our thriving General Claims team.What does the role involve?The Claims Executive will deliver a high-quality efficient claims' service to our clients, and as an expert member of the team, you will be responsible for managing a variety of claims including Corporate, Motor (fleet), Property,...


  • Liverpool, United Kingdom Griffiths & Armour group Full time

    We have an exciting opportunity for a Claims Executiveto join our thriving General Claims team. The Claims Executive will deliver a high-quality efficient claims' service to our clients, and as an expert member of the team, you will be responsible for managing a variety of claims including Corporate, Motor (fleet), Property, Liability, Cyber, Travel and...


  • Liverpool, United Kingdom YouFibre Ltd Full time

    **Customer Service Executive** **Full Time Remote** -Monday to Sunday, 8am - 8pm, you’ll be working on a shift rotation (including weekends and bank holidays) **Salary**: £25,000 per annum About us: YouFibre is on a mission to provide the best broadband experience possible, by delivering faster broadband for affordable prices whilst providing a best...

  • Systems Account

    7 days ago


    Liverpool, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 353557**Salary**: - £43,575 - £48,438- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer- Band 2**Contract type**: - Permanent**Type of role**: - Finance**Working pattern**: - Flexible working, Full-time, Compressed hours**Number of jobs available**: -...