Customer Engagement Specialist
2 weeks ago
You will be the first point of contact for all commercial queries, responding to and delivering a customer experience that is second to none across either our Power NI or Energia retail brands. Working alongside some of the industry’s best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI/Energia brands continue to grow.
Our customers would agree and scored us 86% in satisfaction surveys based on last year’s performance.
**What you'll need**
- 6 months customer service experience.
- Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
- Computer savvy with a good working knowledge of Microsoft Office.
- A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection.
**Does energy move you?**
If so, see how you can be a part of the energy transition.
Take a look at our Energy Moves Us video which is a great insight into our organisation as an employer and to learn a little bit more about the people behind our business;
**Energy Moves Us Video
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