Zoom Phone Excerpt

Key Responsibilities:

- Collaborate with clients to understand their communication needs and develop customized Zoom Phone solutions tailored to their requirements.
- Conduct thorough assessments of clients' existing communication systems and recommend strategies for integrating Zoom Phone seamlessly.
- Lead Zoom Phone implementation projects, including planning, configuration, testing, and deployment phases.
- Provide ongoing technical support to clients, addressing inquiries, troubleshooting issues, and resolving challenges in a timely manner.
- Deliver training sessions and workshops to educate clients on Zoom Phone capabilities, usage, and optimization strategies.
- Stay informed about industry trends, updates, and advancements in Zoom Phone technology, and provide recommendations for continuous improvement.
- Act as a liaison between clients and internal teams, advocating for client needs and driving product enhancements based on customer feedback.
- Maintain accurate documentation of client interactions, configurations, and solutions provided, using internal systems and tools.
- Collaborate with sales and marketing teams to promote Zoom Phone solutions, participate in client meetings, and contribute to the development of marketing materials and case studies.

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, Telecommunications, or related field.
- Minimum of [insert number] years of experience in a technical support, solutions engineering, or similar role, with a focus on telecommunications or unified communications.
- Strong understanding of VoIP protocols, SIP trunking, PSTN connectivity, and network configurations.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
- Proven track record of successfully leading Zoom Phone implementation projects from conception to completion.
- Exceptional problem-solving abilities, with a keen attention to detail and a customer-centric mindset.
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
- Relevant certifications such as Zoom Certified Associate (ZCA), Zoom Certified Integration Engineer (ZCIE), or equivalent, preferred.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £35.00-£42.50 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)
- VoIP: 3 years (preferred)

Work Location: In person