Principal Technical Consultant

3 weeks ago


Liverpool, United Kingdom Trapeze Group Limited Full time

Job Summary:
To provide technical support expertise to maintenance clients and lead on the Implementation and UAT of BAU Client releases.

**Job Description**:
Manage the BAU upgrade programme including technical, testing and support and communication channels.

Manage technical resource in order to ensure the smooth and timely delivery of upgrades and post go live support.

Act as technical lead and escalation point for the maintenance team providing expert product/client domain expertise

Act as technical support to the Service Delivery Director to assist in the review, improvement and reduction of tickets within the Service Desk

Continuously improve and innovate on support techniques

Provide support to the wider business with its maintenance, PS, R&D and S&M activities

Operate in accordance with the service desk and customer service governance frameworks

Follow all Modaxo best practices

Worker Type:
Regular

Number of Openings Available:
1

And a fantastic opportunity to join a market leading Software Company.



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