Principal Technical Consultant
3 weeks ago
Job Summary:
To provide technical support expertise to maintenance clients and lead on the Implementation and UAT of BAU Client releases.
**Job Description**:
Manage the BAU upgrade programme including technical, testing and support and communication channels.
Manage technical resource in order to ensure the smooth and timely delivery of upgrades and post go live support.
Act as technical lead and escalation point for the maintenance team providing expert product/client domain expertise
Act as technical support to the Service Delivery Director to assist in the review, improvement and reduction of tickets within the Service Desk
Continuously improve and innovate on support techniques
Provide support to the wider business with its maintenance, PS, R&D and S&M activities
Operate in accordance with the service desk and customer service governance frameworks
Follow all Modaxo best practices
Worker Type:
Regular
Number of Openings Available:
1
And a fantastic opportunity to join a market leading Software Company.
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