Service Coordinator

4 days ago

London, United Kingdom Mosaic Island Full time

**SERVICE COORDINATOR**

**WHY MOSAIC ISLAND?**
We’re a growing consultancy with a great track record. We have an enviable client base, working with some of the biggest names in business alongside new and exciting market disruptors. At the heart of our success is our people; we value individuals who are passionate about what they do and who embrace our culture and share our ethos and values. Our people are trusted, friendly, open to lively discussion and enjoy working together.

**ABOUT THE OPPORTUNITY & ROLE**:
Our Service Coordinators are fundamental to our Managed Service offering ensuring these accounts run smoothly, delivering supporting service based activities and acting as a key point of contact on site for our associates. You will also contribute to driving forward continued improvement in service excellence.

**KEY RESPONSIBILITIES**:

- Supporting the Managing Architect/Account Team as required to ensure growth and client success.
- Wellbeing ambassador for the wider Mosaic Island Delivery Team of associates
- To develop and sustain excellent client relationships with stakeholders at all appropriate levels
- Client on and offboarding for associates into/out of Managed Service engagements, liaising with the Mosaic Island Recruitment team where appropriate
- To monitor SLA’s and metrics where appropriate and feedback to the client
- Able to present confidently to all levels of the clients hierarchy.
- Ownership of the assigned Managed Services financials including Purchase Orders, invoicing reconciliation and burndown/s.
- Liaise with the Mosaic Island finance team on the management of service financials and to report on these metrics where required to the team and client
- First point of contact for clients and associates financial questions.
- Commercial ‘front door’ for associate extensions, contract changes etc. & to liaise with the Recruitment team to ensure these are issued
- Timesheet management - supporting clients internal timesheet systems and ensuring associates log their client and MI timesheets where appropriate
- Ad hoc account support where required, which may include assistance with project planning, setting up trackers, templates and reports
- Ensuring you are aware of and adhering to all Mosaic Island information security and data protection policies, and where relevant, any client policies.
**ABOUT YOU**:
Above all, you will be a natural communicator with strong interpersonal skills, you will be comfortable engaging with people at all levels, external associates, internal stakeholders and clients alike.

EXPERIENCE & SKILLS:

- Operated within a Project Management Office function or similar
- Experience of Service Delivery, operating within a professional services organisation or equivalent is highly desirable.
- Excellent written and verbal communication skills
- Highly self-motivated, proactive, and resourceful
- Strong organisational and prioritisation skills
- Interpersonal qualities and a ‘people person’
- Proficient in Excel, PowerPoint & Word
- Financial and Commercial acumen
**LOCATION**:
Home/remote based and flexible to travel to office or client locations on a regular basis (weekly).
Given most of our clients are located in London/ the Southeast / M4 corridor, being based within an easy travel distance would be beneficial.

**LIFE AT MOSAIC ISLAND**
Our company is bright, confident, and ambitious and our people are smart, passionate, and great at what they do. We believe in and facilitate a flexible and collaborative work environment and always remain true to our values; and so we look for experts who share these values. In return for your hard work, you can expect the following from us:

- Competitive salary
- Performance related bonus
- Employer contributory pension
- Healthcare annual allowance
- Home working allowance
- 25 days holiday plus bank holidays
- 1.5 Wellbeing days per year
- Holiday purchase scheme
- Long service holiday awards (an extra day’s holiday after 3 years of service)
- Life Insurance Policy
- Discounted gym membership
- Employee Assistance Programme
- Cycle scheme and Tech scheme
Mosaic Island is an equal opportunity employer and is determined to ensure that no applicant or Employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements, which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexible schedule
- Gym membership
- Life insurance
- Referral programme
- Sick pay
- Wellness programmes
- Work from home
Schedule:

- Monday to Friday
Reference ID: MI/SC

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