Trainee Adviser

3 weeks ago


North Tyneside, United Kingdom North Tyneside Citizens Advice Full time

Be part of a service that makes an impact. North Tyneside Citizens Advice (NTCA) are recruiting Trainee Advisers. We are a respected independent charity which makes a difference to people’s lives. North Tyneside Citizens Advice offers a high-quality multi-channel advice service to our clients which include telephone, webchat, and face to face.

We are looking for enthusiastic individuals to join our team and make a real difference to the community. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job. The Advice trainee will learn about all aspects of our service and develop skills to deliver high quality advice. The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills.

**Benefits**
- Salary of £22,635.00 per annum
- Workplace pension scheme
- Generous 24 days paid holiday per year increasing to 29 days based on length of service, plus bank holidays
- Paid birthday off after 12 months service
- Gain skills through full training
- Work that makes a positive impact
- Positive working environment

**Day to Day**
- Undertake the Citizens Advice Adviser Learning Programme to qualify as an adviser.
- Work on our new face to face service, assessing the needs of clients to determine the relevant advice channel for them and supporting clients to access our service or supporting with self-help information
- Assisting client’s in using our new digital App to request call back within 24 hours
- Assessing client issues and providing appropriate advice/information using our Advice Framework
- Delivering a high-quality multi-channel advice service to clients via telephone and webchat to support clients
- Using electronic booking systems to make client appointments
- Working with our partners to provide a seamless service to clients
- Delivering excellent client care
- Maintain accurate case records, for the purpose of continuity of casework, information retrieval & statistical monitoring

**Requirements**:

- strong communication skills
- be a team player
- ability to work on your own initiative and as part of a team.
- customer service experience
- attention to detail
- good IT skills & telephone skills
- experience of working to deadlines in a fast-paced environment
- Based at our North Shields office but will have a willingness to work across other locations North Tyneside.

Full technical training will be provided so it is not necessary to have a Citizens Advice or advice worker background. You will need a good working knowledge of MS Outlook, Word and Excel, strong customer service skills are essential.

**Hours per week: 37**

**Location: Across North Tyneside**

**Closing Date: Friday, 08 September 2023 at 5pm**

**Job Types**: Full-time, Permanent

**Salary**: £22,365.00 per year

**Benefits**:

- Casual dress
- Company pension
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: N/A



  • North Tyneside, United Kingdom North Tyneside Citizens Advice Full time

    Be part of a service that makes an impact. North Tyneside Citizens Advice (NTCA) are recruiting Trainee Advisers. We are a respected independent charity which makes a difference to people’s lives. North Tyneside Citizens Advice offers a high-quality multi-channel advice service to our clients which include telephone, webchat, and face to face. We are...

  • Trainee Adviser

    4 weeks ago


    North Tyneside, United Kingdom North Tyneside Citizens Advice Full time

    Be part of a service that makes an impact. North Tyneside Citizens Advice (NTCA) are recruiting Trainee Advisers. We are a respected independent charity which makes a difference to people’s lives. North Tyneside Citizens Advice offers a high-quality multi-channel advice service to our clients which include telephone, webchat, and face to face. We are...


  • Stockton-On-Tees, North East, United Kingdom Premier Jobs UK Limited Full time

    Are you a current Mortgage Adviser interested in moving into equity release advice? This employed Trainee Equity Release Adviser job in Stockton-on-Tees could be ideal for you!If your skills, experience, and qualifications match those in this job overview, do not delay your application.Whilst training and studying to provide whole-of-market equity release...


  • North West London, United Kingdom Premier Jobs UK Limited Full time

    Are you looking for a job as a Trainee Mortgage Advisor? This first class training provides you 6 figure earnings opportunity within your second year!The business receives 2,000+ HNW, top leads per month which are shared across their team of 50+ Mortgage AdvisorsTheir Mortgage Advisor team deal with 700+ mortgages per month, making them a top producer!!They...


  • North East England, United Kingdom Education Development Trust Full time

    **Trainee Careers Advisers,permanentfull time role** **Locations**:Tees Valley - Middlesbrough, Stockton, Darlington, Redcar and Cleveland. **Salary**: £24,331.00 per annum (annual increments based on performance) **Benefits**: We pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We have a commitment...

  • Ifa Admin

    1 month ago


    Harrogate, North Yorkshire, United Kingdom Lime Search & Select Ltd Full time

    My client is a Financial Advisory firm, providing Financial Advice to both businesses and individuals. We are seeking an IFA Administrator / Trainee Paraplanner. liaising with the Financial Advisers to obtain information to enable case completion writing suitability reports presenting cases to the Financial Advisers providing feedback on new business...

  • Trainee Paraplanner

    6 days ago


    Harrogate, North Yorkshire, United Kingdom Lime People Search & Select Ltd Full time

    My client are an well reputable Investment Management & Financial Planning firm based in the North Leeds areas. Providing a full Financial Planning service to both individuals and businesses. We urgently require a Paraplanner / Trainee Paraplanner to join an existing team supporting the Financial Advisers of the business to both research new products and...

  • Trainee Paraplanner

    6 days ago


    Harrogate, North Yorkshire, United Kingdom Lime People Search & Select Ltd Full time

    My client are an well reputable Investment Management & Financial Planning firm based in the North Leeds areas. Providing a full Financial Planning service to both individuals and businesses. We urgently require a Paraplanner / Trainee Paraplanner to join an existing team supporting the Financial Advisers of the business to both research new products and...


  • North Shields, United Kingdom Boots Full time

    Job Reference: 198924BR North Shields, Silverlink Retail Park Permanent Part-time **TThe starting hourly rate for a trainee Dispenser role is £10.00 or £10.59 within London & nearby surrounding areas.** No previous experience is required, and full training will be provided. **The importance of your role.** Fantastic customer care is at the heart of...


  • Harrogate, North Yorkshire, United Kingdom Lime People Search & Select Ltd Full time

    My client are an well reputable Investment Management & Financial Planning firm based in the North Leeds areas. Providing a full Financial Planning service to both individuals and businesses. We urgently require a Paraplanner / Trainee Paraplanner to join an existing team supporting the Financial Advisers of the business to both research new products and...


  • Harrogate, North Yorkshire, United Kingdom Lime People Search & Select Ltd Full time

    My client are an well reputable Investment Management & Financial Planning firm based in the North Leeds areas. Providing a full Financial Planning service to both individuals and businesses. We urgently require a Paraplanner / Trainee Paraplanner to join an existing team supporting the Financial Advisers of the business to both research new products and...

  • IFA Administrator

    2 weeks ago


    Harrogate, North Yorkshire, United Kingdom Lime Search & Select Ltd Full time

    My client is a Financial Advisory firm, providing Financial Advice to both businesses and individuals. We are seeking an IFA Administrator / Trainee Paraplanner. You will be responsible for: assessing new business submitted based on information provided by the IFA’s recording new cases in the companies internal systems liaising with the Financial...


  • North Shields, United Kingdom Boots Full time

    The hourly rate for this role is £11.64, and up to £12.88 across selected locations within London. The hourly rate will increase after 6 months in role. No previous experience is required, and full training will be provided. The importance of your role. Fantastic customer care is at the heart of everything we do, and as a Trainee Dispenser you’ll...


  • Stockport, North West, United Kingdom VITALITY Full time

    Hybrid RoleIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Dont want to apply for just a job? Are you striving for more? Then why not apply for a career instead?If you have the motivation, desire to study and love helping customers, then we have the programme for you!We offer clear...

  • Trainee Solicitor

    1 month ago


    Scunthorpe, North Lincolnshire, United Kingdom BRR Law Full time

    The “Period of Recognised Training” will consist of a two-year training programme covering both a Contentious and Non-Contentious seat. During this time, you will be regarded as a fee earning member of staff, and you will be expected to provide a high-quality legal service to all our clients, under the supervision and training of a qualified solicitor. ...

  • Trainee Solicitor

    4 days ago


    Scunthorpe, North Lincolnshire, United Kingdom BRR Law Full time

    The “Period of Recognised Training” will consist of a two-year training programme covering both a Contentious and Non-Contentious seat. During this time, you will be regarded as a fee earning member of staff, and you will be expected to provide a high-quality legal service to all our clients, under the supervision and training of a qualified solicitor. ...


  • North East, United Kingdom The Guide Dogs for The Blind Full time

    **Reference **:002880 **Publication end date **:03/09/2023 **Employment Details**: **Contractual hours**: 35.00 **Salary**: Starting at £37,270 per annum + benefits **Vacancy location**: **Location**: England, North East, North East **Vacancy details**: **Directorate**: Operations - North East **Job Title**: Senior Habilitation Specialist **Job...


  • North Shields, United Kingdom Stangate HR Full time

    **Instructor - IPAF/FLT** **North Shields and/or Teesside, Newcastle** **£28,000- £35,000 depending on experience** **Benefits include: 33 days holiday, healthplan scheme and complimentary lunches** My client is the UK’s number one training provider for the energy sector - training over 100,000 delegates a year. From state-of-the-art industrial...


  • North Shields, United Kingdom Stangate HR Full time

    **Instructor - First Aid** **Teesside** **Competitive Salary** **Benefits include: 33 days holiday, healthplan scheme and complimentary lunches** My client is the UK’s number one training provider for the energy sector - training over 100,000 delegates a year. From state-of-the-art industrial training facilities throughout the UK, they offer a...


  • North Shields, United Kingdom 3t Training Services Full time

    **3t is currently looking to recruit a GWO Blade Instructor on a permanent contract located in Newcastle, UK.** **The Company** At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together...