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Team Leader

5 months ago

Edinburgh, United Kingdom VRS RETAIL LTD Full time

As a Team Lead in the VRS RETAIL LTD, you will be responsible for overseeing and coordinating the activities of a team to ensure the successful completion of projects and the achievement of team goals. You will play a crucial role in providing guidance, support, and leadership to team members, promoting collaboration, and ensuring high-quality deliverables.

**Responsibilities**:
**Team Management and Leadership**: Supervise and guide a team of individuals, providing direction, support, and mentorship.
Set clear goals, objectives, and Key Performance Indicators (KPIs) for the team.
Foster a positive and collaborative work environment, promoting teamwork, motivation, and high performance.
Conduct regular performance evaluations, provide feedback, and identify areas for improvement.
Identify training and development needs, and implement appropriate measures to enhance team members' skills and knowledge.

**Communication and Collaboration**: Serve as a point of contact between the team and upper management, relaying information, updates, and requirements.
Foster open communication channels within the team, encouraging effective information sharing and problem-solving.
Collaborate with other teams or departments to ensure cross-functional coordination and alignment.
Act as a liaison between the team and stakeholders, addressing concerns, clarifying requirements, and managing expectations.

**Quality Assurance and Improvement**:Ensure that deliverables meet the required quality standards and are delivered within specified deadlines.
Implement quality control measures and conduct regular reviews or audits to identify areas for improvement.
Facilitate knowledge sharing and best practices within the team to enhance overall performance and efficiency.
Proactively identify process bottlenecks or inefficiencies and recommend and implement solutions.

**Performance Monitoring and Reporting**: Track team performance against goals, KPIs, and project milestones.
Prepare regular reports and updates on team progress, achievements, and challenges for management.
Analyze performance data, identify trends, and make data-driven recommendations for improvement.

**Requirements**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in a leadership or supervisory role, preferably in a similar industry or domain.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Proficiency in project management methodologies and tools.
- Ability to prioritize tasks, delegate effectively, and manage multiple projects simultaneously.
- Analytical mindset with the ability to identify problems and implement solutions.
- Strong organizational and time management skills.
- Adaptability and flexibility to work in a dynamic and fast-paced environment.

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person