Head of Digital, Data and Technology Governance

4 weeks ago

Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

We are seeking a Head of Digital, Data and Technology (DDaT) Governance, who can help us shape our strategy, governance, and operating model as we continue to evolve and grow as a team.

Reporting directly to the Chief Digital, Data and Technology Officer, you will run all aspects of governance across the directorate, leading a team measuring and improving ‘the how’ of delivery.

This role is pivotal to ensure we do the right things, in the right way, providing the scaffolding needed to measure progress and identify where support is required to remain on track as a wider DDaT function.

You don’t need to be a deep technical expert to be successful in this role, you will have a team of exceptionally talented colleagues to work with providing advice and guidance, we are looking for someone who is professionally inquisitive, asking the right questions to ensure our function delivers what is needed.

Most importantly you will be a leader who creates the conditions needed for your team to be their best, leading your team to have a clear purpose and creating an environment of empowerment regardless of hierarchy in support of achieving that purpose.

What we offer
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Career development
- Hybrid working model (we are currently working largely remotely)
- Active wellbeing and inclusion networks
- Excellent pension, 20.6% employer contributions
- NHS Car lease scheme
- Access to a wide range of high street discounts

**People Management**: Accountable for multiple teams across the service, providing professional leadership to all DDaT governance colleagues. Responsible for leading, motivating and inspiring colleagues, ensuring they have relevant training and support in place to deliver in their role.

**Strategic DDaT Governance**: You will be responsible for overall governance of the directorate, ensuring that rigour is applied to the services delivered and processes are tested for resilience whilst enabling and empowering decision making. Working closely with other professions across the organisation you will provide assurances to key stakeholders that DDaT services are operating in line with the principles and practices of a public sector organisation. You will also lead the organisation Enterprise Architecture team, including the leadership of the Technical Design Authority which will be a collaborative forum for the discussion and approval of all strategic technical design decisions.

**Service Integration & Management**: Responsible for the measurement of DDaT services end to end, managing relationships across internal and external suppliers ensuring collaboration and clarity on responsibilities, and for the management of major incidents, problems and planned change.

**Leadership responsibilities**: Support the creation and delivery ofDDaT governance strategy and service development programme, ensuring the NHSBSA’s strategic goals are translated into meaningful objectives.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

**In this Head of DDaT Delivery role, you are accountable for**:

- Develop and implement the operating model, service plan and annual programme of work for the Governance and SIAM functions with due regard to the BSA strategy, business plan and operating manual to ensure delivery of the objective set in the Digital, Insight and Technology Strategy. Set standards and act as a role model for delivering the BSA goals (Customer, People, Money, Social Value and Growth) and the CARE values (Collaboration, Adventure, Reliable and Energetic).
- Ensures the effective provision of DDaT Governance and SIAM for business-critical services including:
a) Enterprise architecture and technical governance practices, including the organisations technical design authority
b) responsive business focussed relationship management, quality management and continual service improvement across the end-to-end DDaT service delivery including in-house and contracted technology suppliers,
c) establishing core standards for managing calls to the service desk, leading the identification and management of improvements through root cause analysis and engageme

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