Works Co-ordinator

2 months ago

Whitehaven, United Kingdom Clark Door Limited Full time

Clark Door is a family-owned company that designs, manufactures, services and installs a wide range of specialist doors; including acoustic, fire-rated, temperature-controlled and industrial doors. The company’s doors are designed and manufactured in Carlisle, Cumbria and are exported to more than 45 countries worldwide.

Clark Door has a long heritage having been established for more than 100 years and enjoys an excellent reputation for providing custom door solutions for the most challenging of projects. The company’s highly engineered door solutions sit at the heart of many prestigious buildings including the Royal Opera House London, the Qatar National Convention Centre and NFL Los Angeles, to name a few. In 2020, the business was delighted to be awarded the Queen’s Award for Enterprise: International Trade, in recognition of its achievements in international markets.

As a growing organisation, the talented Clark Door team is at the heart of the business.

We have an exciting opportunity for a Works Co-ordinator to join the team in our Whitehaven offices reporting to the office manager.

**Overall Job Purpose**

To plan effectively the co-ordination of works on the Specialist Sites. Ensuring that work is completed on time, by the correct engineers and that all materials, deliveries and paperwork is ready and complete. Updating client CRM system and following non-delivery process to report on tasks that would fall outside of SLA’s.

**Behaviours**

As a company, we set high standards of performance and ethical behaviours. The following company behaviours underpin the working environment and assist us in delivering our vision:

- Working with integrity
- Being commercially astute
- Partnering people and change
- Driven to make a difference
- Accountable for actions
- Courageous leadership
- Environmentally responsible
- **Key Responsibilities**_

**Health and safety**:

- Support Specialist Sites Manager, with time allocation for stakeholder engagement and RA and MS Planning.

**Planning**:

- To effectively plan the maintenance activities 8 weeks in advance.
- To effectively plan reactive tasks and associated activities based on individual site timescales and task priority.
- Ensure the right engineers trades are allocated to each task.
- Submit access forms in advance of task start.
- Allocate call outs as they come in.
- Obtain all necessary job information to pass to the engineers.
- Set up and issue jobs through in-house CRM system.
- Work with Technical Team to deliver parts in an appropriate time.
- Work with Project Manager, to effectively plan engineer allocation for project works.

**Customer activities**:

- Submit CR’s as appropriate for failed tasks and non-deliveries.
- Keep client CRM system up to date.
- Monitor and manage the Work In Progress Lists.

**Special projects**:

- Participate in improvement projects for production of service quotes/manufacturing kits/Parts procurement

**General**:

- Support and mentor apprentices with training and development.
- Support the supervisory and management team to retain existing customers and assist with winning new customers.
- Assist in emergency cover and call outs.

**Other Responsibilities**

**Continuous Personal Development**
The post holder must be committed to their continuous personal development, in order to undertake the role more effectively and support the development of the company.

**Diversity**
The post holder is required to have due regard of equal opportunities at all times and to conduct themselves in a manner that is fair and reasonable towards all, ensuring that exceptional service standards are maintained.

**People Management**
Mentor and share knowledge and best practice with less experienced members of the team.

**Other Duties**
The duties and responsibilities in this job description are not exhaustive. The post holder may be required to undertake other duties that may be required from time to time, within the general scope of the post. Any such duties should not substantially change the general character of the post.
- All criteria detailed below are essential, unless stated as “D” (desirable)._

**Education and qualifications**
- Minimum GCSE in Maths, English.

**Experience, knowledge and understanding**
- Excellent communication skills.
- Knowledgeable and confident in dealing with colleagues and customers to ensure they are following correct procedures.
- Good knowledge and understanding of Service customer relationship databases (D)
- Good knowledge of Microsoft Applications.

**Skills**
- Ability to lead, motivate and coach others in the team.
- Ability to self-supervise accuracy and quality of work.
- Strong people and communication skills with team members and customers.
- Excellent organisational Skills.

**Personal qualities and commitment**
- Hard-working and motivated.
- A team player.
- Meticulous, with an eye for detail.
- Resilient and calm under pressure.
- Professional and customer-focus

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