Itsm Product Manager
2 weeks ago
Product Manager - ITSM - UK Based
Southampton
This is an exciting opportunity for a ITSM/ServiceNow Professional to join a leading world class client of ours within the implementation phase of ServiceNow.
- The ITSM Product Manager will be responsible for all development, deployment, administration and automation of the ITSM platform, ensuring adherence to core ITIL disciplines.
- This is a contract opportunity with the ability for it to turn Permanent
**Responsibilities**:
- Managing permissions and access (roles, users, and groups)
- Troubleshoot system issues, investigate and recommend permanent solution and workarounds
- Guide business users with the process and ServiceNow / Improve business processes and manage continuous improvement projects
- Maintaining instance performance with regular check-ups
- Analyse the current environment and propose automation whenever possible
- Manage functional and process documentation
- Coordinate upgrades and changes to the ServiceNow instance
- Deploy update sets from non-prod environments
- Setup reports and schedules
About you:
- Expertise in ServiceNow configuration, administration, and usage
- Minimum 2 years of job-related experience
- Good working knowledge of ITOM processes and workflows
- Strong analytical and problem-solving skills
- Troubleshooting skills
- Knowledge of ITIL and Service Delivery best practices
- Hands-on development, management, and deployment experience with ServiceNow
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