Engagement Assistant

1 month ago

Sunderland, United Kingdom University of Sunderland Full time

Motivated by the belief that every student has the potential to achieve life
- changing success and make a society-shaping impact, this role will support the
embedding of employability and enterprise across the University of Sunderland,
and the creation of confident and motivated students who develop into
professional, adaptable, and engaged graduates with rich and rewarding life and
career prospects, by ensuring that:
Students and graduates can diagnose and determine their employability and
enterprise support needs and are actively directed to engage with CfGP
support.

Priority segments of the student and graduate population are recruited,
guided, and monitored through relevant support interventions.

Increased student and graduate engagement are achieved by working with
colleagues to devise innovative and creative awareness raising approaches.

**Key Responsibilities**
**and Accountabilities**:
Presenting to groups of students in lectures, organising pop up roadshows,
attending networking events and liaising with academic colleagues.

Proactively utilising all communication and recruitment channels to identify
potential students and graduates who could benefit from CfGP support, whilst
providing specialist advice and guidance

Provide a first point of contact service for targeted students, graduates and
other stakeholders. Supporting any queries and issues, assessing appropriate
options and referring to appropriate colleagues as necessary.

Be responsible for the monitoring and maintenance of relevant online
bookings for appointments and events.

Actively participate in the promotion of the CfGP’s functions and services to
internal and external stakeholders.

Work with colleagues to develop and deliver an enhanced diagnostics service
for students to assist them in accessing and understanding CfGP support.

Support the collection, recording, compilation and presentation of associated
statistical data, including the compiling of written reports

Work with colleagues to increase digital and online interactions with CfGP
support.

To provide operational leadership in key functional areas by way of continuous
improvement and customer satisfaction.

Support the University in its commitment to improving and increasing the
graduate prospects of our students through high quality employability and
enterprise interactions.

To develop links and relationships with the wider University community and
external stakeholders to communicate and increase awareness of the CfGP’s
agenda.

Perform other such duties as the Information, Communication & Engagement
Manager may from time to time require.

**Special**
**Circumstances**:
Expected to attend and participate in occasional evening and weekend working,
and travel nationally and internationally when required.

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria**

**Qualifications and Professional Memberships**

**Essential**:
Qualified to A level standard and/or substantial experience in a relevant role.

**Desirable**:
First degree or other higher education qualification.

**Knowledge and Experience**

**Essential**:
Experience of working in a fast paced, frontline, face to face, awareness

raising, stakeholder animation, advisory and/or information-giving role.
Proven experience of working within a role that requires effective planning

and organisational skills, strong attention to detail and an ability to deal with a
variety of complex and/or unexpected situations.

Ability to develop and enhance systems and processes, and experience of
using technology to do so.

Proven ability to work within a high performing team, to work without direct
supervision and to take initiative; the judgment to know when to escalate
problems.

Evidence of an enterprising and continuous improvement mindset, always
seeking opportunities to understand impact and improve personal practices.

Evidence of successfully engaging and animating others through written,
digital and oral communication skills with experience of public speaking and
presenting to large groups.

Analytical and problem-solving skills with the ability to deliver accurate work
to time, within periods of competing priorities and to high levels of customer
satisfaction.

**Desirable**:
Experience of working in a Higher Education environment.
Knowledge and understanding of graduate employability and enterprise and

the role they play in the decision making and development of students and
graduates.

**Part 2B: Key Competencies**
**Competencies are**
**assessed at the**
**interview/selection**
**testing stage**

**Service Delivery**
The role holder adapts services and systems to meet customers’ needs and

identifies ways of improving standards.
Learns from complaints and takes action to resolve them.
Collates feedback and views from customers and keeps up-to-date with

market trends to inform service development and make changes.

Actively promotes services.***

**Oral Communicati

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