Care Coordinator

1 month ago

Marylebone, United Kingdom PMA LTD Full time

**Job Title**:Care Coordinator

**Salary**: £26,000 per annum

**Hours**:40 hours per week

**Responsible to**:Senior Care Coordinator

**Location**: Marylebone, _Please note:_ some travel may be required across the PCNs (Regent Health, West End & Marylebone, St John's Wood & Maida Vale and South Westminster).

**JOB ROLE**

Care Coordinators play an important role within a PCN to proactively work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services. Care Coordinators will be based within our Single Point of Access (SPA) and the unique opportunity work across our services on a rotational basis. Our SPA covers the e-Hub, Secondary Care Referrals, Community Dermatology and Enhanced Cardiology Services. We provide a high quality service to all our patients and practices and believe in exceptional patient care. There will be innovative and exciting services launching which will change the way we provide services to our patients. An example of this is the Virtual Group Consultation (VGC) which will support diabetic patients with managing their conditions through peer support. This role will play a central role on the delivery of such services.

**KEY TASKS AND RESPONSIBILITIES**
- Provide secondary care referral management and appointment booking for practices signed up to the service.
- Develop and maintain a knowledge of service pathways and criteria.
- Enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals and interventions.
- Provide admin support for incoming eConsults
- Manage relevant admin related eConsults, including contacting the patientTo redirected other eConsults to the relevant team
- Enable the impact of the service to be assessed and to inform the improvement of other the services by keeping accurate electronic records
- Reviewing and processing referrals received from GP Practices
- Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
- Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
- Booking of appointments for appropriate referrals
- Dealing appropriately with any booking or change request calls (or other correspondence),
- Reviewing and processing eConsults received across a number of GP Practices
- Actively call patients to resolve relevant admin requests
- Redirect eConsults to relevant team (registered practice, Clinical Pharmacist, etc.)
- Take part in Central London Healthcare CIC events and activities where applicable, and in consultation with their line manager.

**PERSON SPECIFICATION**
- Skills and Knowledge
- Excellent communication skills, both verbal and written
- Numerate and literate, able to supply reports as required.
- Has, or can show capacity to develop, a good knowledge of primary care and local services
- Knowledge of personalisation and public health agendas, including the Digital First Primary Care programme

**Experience**
- At least 1 years’ experience of working in a customer service orientated environment
- Experience of working in Primary Care
- Desirable: SystmOne skills
- **A Full Job and Person specification available on request**_

We reserve the right to close the vacancy at any time during the recruitment process

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- SystmOne: 1 year (preferred)
- Customer Service Orientated Environment: 1 year (required)
- Working in NHS Primary Care: 1 year (required)

Work Location: In person

Reference ID: PMA96/60

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