Customer Service Agent
2 weeks ago
**Customer Service Agent**
Role: Customer Service Agent
**Job Type**: Temporary to Permanent
**Salary**: £12.00 per hour for 12 week temporary assignment; £21,000 per annum plus overtime paid at time and a half once permanent
Location: SO45
Hours: 08.00 - 16.30, 09.30 - 18.00, or 11.30 - 20.00, with a weekend rota (1 Saturday morning in every 6-8 weeks)
Our client is the UKs leading LPG Supplier, offering a range of off grid energy options for various customers and clients. A very exciting opportunity has arisen, to join our client’s team working as a Customer Service Agent. Our client offers hybrid working after successful completion of 3-month probation period.
Duties and Responsibilities as Customer Service Agent:
- Receive customer queries and complaints, research and resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions.
- Achieve quantitative and qualitative service standard performance targets.
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, and other departments, when necessary.
- Assist in developing processes for constant improvement for the benefit of the customer.
- To stay focused and motivated with a positive attitude towards learning, growth, and change.
- Be able to challenge yourself and others to make step changes in knowledge, experience, skills, and behaviour, and share knowledge of best practice.
About you:
- Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
- Have a strong sense of ownership and take pride in your work
- Be well organized and able to work under pressure
- Have excellent attention to detail
- Have good IT systems knowledge
VR/07922
INDTEMP
**Job Type**: Temp to perm
Contract length: 12 weeks
**Salary**: £12.00 per hour
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: VR/07922
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