Claims Administrator

**Claims Handler - Stoke on Trent**

**Monday-Friday (1 in 3 Saturdays on a rota basis); 37.5 hours**

Davies are looking to recruit exceptional Claims Handler’s to join our growing Claims team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

This role is diverse with exciting opportunities to develop your skills across a range of accounts including **motor, pet, gadget, wedding, travel, warranty** **and household products** There is always something new to get your teeth into

Once you join Davies there is no ceiling to where you can go within our business

**What your day would look like**:

- Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country
- Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
- Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
- Prioritising and reviewing diaries in a timely manner
- Issuing payments to policyholders and suppliers for settlements
- Contributing to team, division and wider business growth and development

**What you’ll bring to the role**:

- Your professional and amiable approach. You want to find solutions and help customers through their claims effectively
- You know your way around the computer and can use MS Word, Excel and Outlook with ease
- You can work with pace when called to whilst remaining effective, you enjoy the challenge
- You pride yourself on your customer care, empathy and attention to detail

**Some of the key offers we give back to our people**:

- Full training & support provided
- No weekends (overtime is available if preferred)
- Hybrid / Office / Remote working available
- Free parking / Discounted Bus Pass
- NEW discount platform offering cashback and discounts to thousands of retailers
- Kudos points (with 1st, 2nd& 3rdprizes up for grabs each month - including £100 gift voucher of your choice)
- Casual dress - “dress for your day”
- Wellbeing centre - Legal, financial and health advice
- Personal Development Programmes - salary reviews, progression opportunities, etc
- Vending machines, Free tea & coffee & canteen areas
- Access to paid qualifications including CILA and CII
- Cycle to Work scheme
- Free eye test vouchers

**Job Types**: Full-time, Permanent

**Salary**: £15,525.00-£20,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Hanley, ST1 3DH