Medical Receptionist

**Key Duties/Responsibilities Reception Services to Patients**: Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery. Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet. Receiving patients at the desk and directing as necessary.

Application procedures for temporary residents and those requiring immediately necessary treatment. Operation of the appointments system which will include booking of arrivals and negotiating suitable appointment arrangements with patients. Ensuring clinicians are made aware of patients requiring urgent assessment. Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment.

Processing patient queries appropriately and ensuring follow up. Processing and distribution of claim forms etc. Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post. To understand the difference between repeat and acute prescriptions and deal with appropriately.

Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy. To deal with patient requests for non-recurrent medication and liaise with the appropriate clinician for such requests. Operation of security protocol for stocks of prescriptions. Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy.

Direct liaison with other services such as Pharmacies, community services etc. Sign-posting to services provided both in-house and externally. Telephone Services: Providing a telephone service, answering within four rings where ever possible. Negotiation and booking of suitable appointments with patients using our appointment booking system.

Addressing queries, liaising and problem-solving for patients, and other agencies such as social services, community and secondary care services. Accepting emergency requests for appointments or visits from patients and liaising with clinician on call to ensure continuity of care.Sign-posting to appropriate services. Booking external services such as ambulance transport. Informing patients of clinician instructions and/or administrative requests or requirements.

Timely and secure sending or receiving of faxes and initiating actions accordingly. Appropriate use of Language Line. Accepting and relaying messages to team members using approved methods of communication. Teamwork: Working together and supporting each other across the practice team.

Ensuring that a general broad knowledge of all tasks is in place and requesting further support and training as gaps in knowledge are identified. Liaising with and supporting practice team members for general queries and any practice systems which are in place such as recall, target achievement etc. Contributing towards any projects or pilots that the practice may take part in. Acting upon clinical team queries and/or instructions from the clinical team.

Identifying issues which need further management and making the appropriate team member aware of the need to action. Contribution towards the setting up of appropriate protocols and adhering to them Covering team absences to ensure a safe working environment and preservation of safe working systems. Continuity of Services: Following clinician or managerial instructions. Identifying gaps in service or individual patient care to the appropriate practice team member and ensuring follow-up.

Supporting patient needs. Supporting the needs of the team in order to deliver services. Ensuring follow up where indicated as part of a system or instructed. Servicing Specific Patient Requirements: Ensuring that identified instructions and requirements are met such as: 14 day referrals Routine referral for community and secondary care Ambulance transport - routine, emergency and blue-light requests.

Referral to external agencies Facilitating NOMAD prescribing systems Processing of medical records for PMA requests and copying of notes Processing of forms and requests and their distribution Supporting patients with individual needs Chaperoning during consultations Organisation and Preparation of Clinics: Setting up of appointment systems and sessions Setting up and organisation of specialist clinical sessions such as minor operations/chronic disease etc. Preparation and working up of clinics which may include advance blood tests, preparation of stationery, forms, room allocation and preparation of repeat prescriptions. Instructing patients to attend for specific clinics or appointments. Entering information onto specific templates such as diary follow up dates et