Booking Agent

Your role

What you'll be doing

For more than 20 years, epyx has been creating the future of fleet technology. Our solutions are used by businesses, who together operate millions of vehicles, to drive growth through better processes and deeper insight. In the 1link family of products, we have defined the industry standard in driving efficiency through technology, pioneering new levels of connectivity across the sector.

Working within a busy department the booking agent will be responsible for placing work bookings on behalf of Allstar customers that require vehicle servicing, repair and tyre replacement in to the Allstar Service Point garage network.

Key accountabilities:

- Following customer guidelines and using the 1link Service Network platform you will oversee the online Service Booking process including updating customers on the status of work bookings.
- Contact service centre regarding un-actioned bookings.
- Updating the service centre records, including the on boarding of new service centre accounts. Liaising with Swindon based Network Accounts Team.
- Making informed decisions about safety related items always adhering to Company policy and process. Consulting with the Maintenance Control to understand the vehicle warranty options that are available.
- Ensure that service centres invoice their transactions in a timely manner.
- Contacting external customers and service centres with any queries to ensure completion of jobs within agreed timescales/KPIs.
- All data management tasks should be carried out diligently and adhere to the agreed procedures.
- To communicate effectively with other departments in the business.
- To comply with company policies and procedures including those related to health & safety.
- You are responsible for ensuring that data updates to the various platforms are loaded correctly and within the agreed timescales.
- Handling customer complaints.

Skills and experience we’d like you to have
- Experience working in some capacity within the automotive maintenance sector.
- Knowledge and experience of service and repair schedules.
- Knowledge and experience of vehicle manufacturer warranties.
- Competent in Microsoft Office Excel and Word.
- Customer service skills.
- Excellent communication skills.
- Good creative thinker/creative problem solving skills.
- Manages well under pressure. Adaptable.
- Organised. Attention to detail skills.
- Team Player.
- Ability to Multi-task.

Nice to have:

- Experience working with and using 1Link Service network would be an advantage.
- Prior experience in a call centre/receptionist at a garage/dealer network

The rewards we give you
- Opportunities working for a global company
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to benefits portal
- Discounted goods and services
- Employee Fuel Card
- Access to LinkedIn learning
- Career Progression

INDINT

About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.