Head of Community

4 weeks ago

London, United Kingdom B Lab UK Full time

**Fixed-term Maternity Cover**

**Start date: Mid-February 2023 until January 2024**

**The role**

The B Corp community in the UK is the fastest-growing in the world, and is becoming more influential as we make the case that every business should be a force for good. At the heart of B Lab UK’s strategy is our community of B Corps, who are engaged Ambassadors for the movement and continuously strive to improve their impact. Our strategy is focused on establishing B Corps as leaders of the shift towards stakeholder driven capitalism.

**Responsibilities**:

- Overall responsibility for the B Corp UK Community through designing and delivering a strategy that ensures that B Corps see value in their Certification

Team
- Manage the Community Team and support their development.
- Set the objectives and deliverables for the Community team.

Community Management
- Responsible for risk management of the community, collaborating with colleagues in the Communications team and having awareness of the pipeline of B Corps due to certify ensuring an organisational-wide approach to risk.
- Accountable for the certification invoicing of the UK B Corp community, working with the Impact Manager to ensure processes are effective and timely.
- Accountable for the delivery and analysis of the annual community engagement survey. Accountable for identifying key themes and areas to action and overseeing their implementation
- Oversee the effective delivery of the updated recertification journey for B Corps, working alongside the Impact Manager and Impact Coordinator.

Community Engagement
- Lead on planning and expanding the community offering to meet a rapidly growing B Corp community
- Working with the Engagement Manager to explore innovative ways to account manage a growing number of businesses that cover a spectrum of sizes and sectors
- Work with the Impact Manager to encourage continuous improvement throughout the UK B Corp community and enable B Corps to continue learning and leading on good business practice
- Manage CEO engagement and run the Ambassadors programme to amplify leaders voices and share best practice
- Primary contact for CEOs of large B Corps
- Oversee and be ultimately accountable for key engagement activities, events and tools throughout the year including B Corp Month, Best for the World and our community engagement platform, the B Hive
- Accountable for managing existing B Locals - our regional B Corp Communities
- and meeting the demand for expansion.

**Skills and Experience**

Essential
- Experience in operating at a senior level in a community or account management role or comparable lived experience to develop core competencies required for the role
- Accomplished relationship builder and communicator with a track record of engaging diverse stakeholders.
- Strong empathetic leader and team builder with the ability to provide clear direction and able to motivate a team to deliver outstanding results.
- Experience in delivering an annual strategy and budget through a growing team.
- A demonstrated understanding of managing risk within a community context.
- Demonstrated experience working as part of a dynamic and collaborative team.

**Person Specification**
- Passionate about the role that business can play in creating a future that benefits all people and the planet.
- A strategic and lateral thinker with an eye for the bigger picture and the end goal
- Eligible to work in the UK (we will not be able to provide visa sponsorship).

**Job Types**: Full-time, Permanent, Part-time, Fixed term contract
Contract length: 11 months
Part-time hours: 40 per week

**Salary**: £46,260.00-£47,958.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London

Expected start date: 13/02/2023

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