Residential Life Supervisor

3 weeks ago


Manchester, United Kingdom Manchester Metropolitan University Full time

Are you a confident, positive and enthusiastic person with experience in residential housing or similar? Do you have a range of strengths, including crisis resolution, mediaton and conflict resolution. As well as excellent reporting skills and attention to detail? Do you have a passion for customer service, customer support and the welfare and wellbeing of others?

If so, this is your chance to become a Residential Life Supervisor - Residential Life & Customer Services within Manchester Metropolitan University's Residential and Conference Services Department.

The post holder will work as part of the Residential Life Team. Supporting and deputising for the Duty Manager and ensuring the most effective use of Residential Life resources,. The Residential Life Supervisor will form part of a team who work collaboratively with other staff and managers to ensure we:

- Provide excellent customer service
- Support peer-to-peer welfare and wellbeing support across the Student Living team
- Support and delivery of the Residential Life Programme
- Help to develop & maintain our excellent Student Community
- Provide hands on support for support students in need
- Report on wellbeing and behavioural concerns as necessary
- Work with managers and other team members on residential damage charging
- Support customer service operations
- Address tenancy breaches and behavioural concerns in a timely manner
- For a full role profile please refer to the job description included below._

**Residential Life Supervisors work on a rotating shift pattern covering the following shifts**:

- Monday - Friday 09:00 - 16:30
- Monday - Friday 11:30 - 19:00
- Monday - Friday 14:30 - 22:00

This role attracts a Shift Allowance of £1,975.92 per annum, and a generous salary of £23,700 - £25,138 per annum (Grade 4).

Please be aware that this role is fully campus based. The role will require you to be flexible in your approach on a day to day basis in order to deal with all operational requirements, to support the team, as well as to work across operational boundaries as reasonably requested.

Are you enthusiastic about helping others? Would you like to join a team working to support students and the wider community? If this sounds good to you, we'd love to hear from you

**To apply**:

- Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion._
- If you have any questions about the role, please contact Rachel Beckett, Residential Support Manager at _



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